Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by the Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S disagrees with the amount of the temporary pension he has received. He has complained that he was required to contact the Scheme administrators before the pension was put into payment. He has also complained that information about temporary pensions has been concealed from members.

Ombudsman’s Determination

Outcome

I do not uphold the Estate’s complaint and no further action is required by the Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

The Estate has complained that the Trustees delayed in administering Mrs N’s request for early access to her pension benefits on the grounds of ill health and providing her with the paperwork needed to apply for a Serious Ill Health Lump Sum pension (SILS).

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by OMW.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr D complains that OMW has not followed his late father’s intentions as set out in his will (the Will). He believes that his late father’s pension benefits should be paid to him and his two brothers, rather than his late father’s spouse.

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by Aviva.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N has complained that her membership of the Scheme has been cancelled without her knowledge. Mrs N says this has had a huge financial impact on her plans for early retirement and she would like her membership and pension to be reinstated.

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by Aegon

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr R has complained that Aegon has refused to allow a transfer from the Credit Agricole Legacy Pension Scheme (the Scheme) to his Aegon FPP without financial advice being obtained even though the transfer value is below £30,000. Mr R wants Aegon to be directed to accept the transfer from the Scheme.

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N’s complaint concerns NHS BSA’s decision regarding her eligibility for preserved pension benefits.

Ombudsman’s Determination

Outcome

I do not uphold Mr H’s complaint and no further action is required by KCCC.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr H complains that KCCC has failed to pay contributions to the Scheme for his benefit.

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by CM.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y’s complaint against CM is about the way in which it handled the transfer of his policies to the Momentum Gibraltar Pension Plan.

Ombudsman’s Determination

Outcome

I do not uphold Dr N’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Dr N is unhappy about the actuarial reduction which applies to the added years she bought within the Scheme, for which she elected a retirement age of 65. She considers the reduction to be unduly harsh and inconsistent with what it would have been had she opted for these benefits to come into payment at age 60.

Ombudsman’s Determination

Outcome

I do not uphold Mrs M’s complaint and no further action is required by CCS.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs M’s complaint against CCS concerns the deduction of the Retained Pay Agreement (RPA), from her pension.