Ombudsman’s Determination

Outcome

I do not uphold Ms N’s complaint and no further action is required by NHSBSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms N has complained that NHSBSA has said she is not entitled to a pension from the Scheme.

Ombudsman’s Determination

Outcome

I do not uphold Miss R’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss R is unhappy with the Trustee’s decision not to award her pension death benefits even though her late father, Mr R nominated her as a sole beneficiary in the Expression of Wish Form (the Form).

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Aviva.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N’s complaint against Aviva is about the performance of the Plan funds. Mr N says that the current value of his Plan pension is not worth much more than the cash originally invested in the Plan between 12 October 1995 and 19 December 1999.

Ombudsman’s Determination

Outcome

I do not uphold Dr T’s complaint and no further action is required by TP/DfE.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Dr T’s complaint is that he has been incorrectly refused an ill health retirement pension (IHRP).

Ombudsman’s Determination

Complaint Summary

Mr S has complained that the Trustee has based its decision to decline his application for ill health early retirement (IHER) on flawed medical advice and an incorrect interpretation of the Scheme Rules.

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint, and no further action is required by NHS Lothian, or SPPA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N has complained that she no longer holds Special Class Status (SCS), meaning that if she opts to retire at age 55, she will be subject to an early retirement reduction.

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by Friends Life.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by Veterans UK.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr D disagrees with the decision not to revise his AFPS 75 attributable benefit.

Ombudsman’s Determination

Outcome

I do not uphold Mrs D’s complaint and no further action is required by the Administrator, Trustee or Santander.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs D complained that the benefit statement she received, after she was made redundant at Alliance and Leicester in 1996, provided a misleading pension estimate of £10,751.76 per annum at age 60. She would like the estimated pension to be paid.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.