Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Standard Life.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint, and no further action is required by the Trustee or WTW.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr K’s complaint and no further action is required by MyCSP or the Cabinet Office.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr K has complained that his permanent injury benefit (PIB) has not been calculated correctly. In particular, he disagrees with the level of impairment which has been used. He has also complained that his appeal was not handled in an appropriate manner.

Ombudsman’s Determination

Outcome

I do not uphold Mr T’s complaint and no further action is required by Prudential.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr T has complained that Prudential did not carry out appropriate checks when transferring his benefits from the Plan. His complaint arises as it has transpired that the scheme he transferred into is a pension liberation scheme.

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by MoJ or PSAL.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr D’s complaint against MoJ and PSAL is that he was led to believe he would be able to retire at age 60 with an unreduced pension. Mr D later found out that he could not take this pension until he reached age 65.

Ombudsman’s Determination

 Outcome

I do not uphold Mr S’ complaint and no further action is required by Babcock or the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S’ complaint is:

Ombudsman’s Determination

Outcome

I do not uphold Ms E’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms E has complained that NHS BSA did not pay her a refund of the pension contributions she made to the Scheme. Instead, Ms E believes that due to her length of her employment with the NHS she should be entitled to deferred benefits.

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint and no further action is required by the Council

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs R’s complaint is that she has been refused Tier 1 ill health pension benefits (IHPB).

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the MoD or Veterans UK.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N complains that it is unlawful that his wife is not entitled to widow’s benefits under the Scheme Rules.

Ombudsman’s Determination

Outcome

I do not uphold Mr N and the Additional Applicant’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N, and the Additional Applicants, have complained that they were not informed, when they joined the Scheme, that they would be contracted out of the State Earnings Related Pension Scheme (SERPS).