Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y’s complaint concerns him being contracted-out of the additional State Pension. He believes he will be financially worse off, at State Pension Age (SPA), because he was contracted-out.

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by Prudential.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr R has complained that Prudential transferred his Scheme account to the Beausale Limited Pension Scheme (the Beausale Scheme) without carrying out sufficient due diligence.

Ombudsman’s Determination

Complaint Summary

Mrs S complains that the MoJ wrongly failed to automatically enrol her into a workplace pension or alternatively allow her to join the JPS from February 2014.

Summary of the Ombudsman’s Determination and reasons

The complaint is not upheld against the MoJ because I consider that its decision not to automatically enrol Mrs S into a workplace pension or allow her to join the JPS from February 2014 was correct based on current law applicable to this issue.

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by the Trustee, or British Airways.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N says she asked to be considered for ill health pension while on long term sickness absence. However, she was wrongly informed that she had to first return to work, and re-engage in British Airways’ absence management process.

Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr L’s complaint is that over the last three years, annual increases to his pension benefits have not been calculated in line with the Plan’s rules.

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by HM.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N is represented by Mr M of Broom Consultants Ltd (BC). Mr M says Mrs N’s complaint is that:

She has had a catalogue of mistreatment by HM, culminating in her losing her pension and her pension fund.

Ombudsman’s Determination

Outcome

I do not uphold Ms R’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms R says she has deferred benefits under the Scheme. The Trustee has said that it issued a refund of her contributions on 18 October 1983, so the only benefit available under the Scheme is Ms R’s Guaranteed Minimum Pension (GMP).

Ombudsman’s Determination

Outcome

I do not uphold Dr H’s complaint and no further action is required by Veterans UK.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Dr H’s complaint is that he was provided with conflicting information regarding his Additional Voluntary Contributions (AVC) and the rank which will be used to calculate his Scheme entitlement.

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by the Department.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr R has complained that the Department is attempting to recover an overpayment which occurred due to its mistakes. This is through no fault of his, and he is being penalised for its maladministration. Mr R considers the overpayment should be written off.

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs S’ complaint concerns NHS BSA ‘s decision to refuse her application for ill health early retirement (IHER) as an active Scheme member and its delay in informing her about its decision.