Ombudsman’s Determination

Outcome

I do not uphold Mr K’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr K’s complaint is that the temporary additional pension awarded to him under the State Spreading Option (SSO), permitted by the Scheme rules, should continue to be paid up to his revised State Pension Age (SPA) of 66 and should not cease at age 65.

Ombudsman’s Determination

Outcome

I do not uphold Mrs W’s complaint and no further action is required by NHSBSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs W’s complaint is that NHSBSA incorrectly informed her that she could not retire, and this caused her significant distress and inconvenience.

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by Phoenix.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y has complained because he believes Phoenix has failed to apply annual increases to his annuity. He believes he has incurred a financial loss as a result.

Ombudsman’s Determination

Outcome

I do not uphold Ms C’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms C’s complaint is that she has been refused ill health early retirement (IHER).

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Zurich.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by NHS BSA

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E has complained that his application for a permanent injury benefit (PIB) has not been considered in a proper manner.

Ombudsman’s Determination

Outcome

I do not uphold Miss I’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss I’s complaint is that the Trustee did not reinstate her Plan benefits or refund her contributions so that she could invest them in a new, private pension scheme.

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by HI.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S’ complaint is that the refund of contributions of £4,218.86 he received in 2004 was lower than it ought to have been. He says incorrect contributions were made by his former employer, the Society.

Ombudsman’s Determination

Outcome

I do not uphold Mr M’s complaint and no further action is required by Aviva.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by PTL.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr D’s complaint is that the Scheme’s 1997 Deed of Amendment means that his current wife is not entitled to a full widow’s pension.