Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by the Trustee and Fidelity.

Complaint summary

Mr E has complained that Fidelity failed to provide information to his independent financial adviser (IFA) in a timely manner. As a consequence, Mr E says he was not able to complete his transfer from the Fund to The James Hay Personal Pension Plan inside the guarantee period.

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by Phoenix Life.

Complaint summary

Mr E complains that:-

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustee.

Complaint summary

Mr N complains that his Scheme pension dropped in value between April 2015 to August 2015. Mr N attributes this to failures by the Trustee to adequately protect his pension in the run up to retirement.

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by HMRC or MyCSP.

Complaint summary

Mr S’ complaint concerns the date his employment was terminated on the grounds of ill health. He believes that his ill health retirement pension (IHRP) should be backdated to at least January 2015, following the original occupational health (OH) assessment.

Ombudsman’s Determination

Outcome

The complaints brought by Mr D and the Additional Applicants about events which occurred in 2009, have been referred to The Pensions Ombudsman (TPO) outside of the permitted timeframe in which TPO can normally accept a complaint and so are outside of my jurisdiction.

The complaint concerning Tarmac’s delay in dealing with the matter in 2018, is within my jurisdiction, but I do not uphold that complaint and no further action is required by Tarmac.

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ appeal and no further action is required by PPF.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S has appealed the decision of the Board of the PPF (the Board) to reduce the pension he had been in receipt of for 15 years.

Ombudsman’s Determination

Outcome

I do not uphold Ms G’s complaint and no further action is required by NHS Pensions.

Complaint summary

Ms G has complained that her eligibility for ill health retirement from active service has not been assessed in a proper manner.

Ombudsman’s Determination

Outcome

I do not uphold Ms R’s complaint and no further action is required by the Hospice.

Complaint summary

Ms R’s complaint is that the Hospice unfairly deprived her of an entitlement to join the Scheme, under the Hospice’s NHS direction body status.

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by the Trustee.

Complaint summary

Mr S complains that the Annual Benefit Statements (ABS) provided to him by the Trustee led him to believe his entitlement would be considerably greater than it is. Mr S feels that the shortfall has made a significant difference to his income in retirement and that he should be compensated.

Ombudsman’s Determination

Outcome

I do not uphold Mr V’s complaint and no further action is required by Fidelity.

Complaint summary

Mr V complains that Fidelity caused a delay when completing his transfer request from the SIPP to Alliance Trust Savings (ATS). He also claims that he received contradictory information about the value of his benefits during that time. As a result, Mr V would like an award in recognition of the distress and inconvenience he suffered.