Ombudsman’s Determination

Outcome

The complaint is upheld because S Ltd has not presented any legal basis on which it was able to deny the transfer of Ms N’s benefits, nor has it given a reasonable explanation for the delay.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint, and no further action is required by Rothesay and the Trustee. 

Complaint summary

Mr N’s complaint is that:- 

Ombudsman’s Determination

Outcome

Mr T’s complaint is upheld and, to put matters right, the Employer shall pay the missing contributions in respect of his pension and make good any shortfall in units. In addition, the Employer shall pay Mr T £1,000 for the serious distress and inconvenience it has caused him.

Ombudsman’s Determination

Outcome

I do not uphold Miss E’s complaint and no further action is required by NHS BSA.  

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by NHS BSA.

Ombudsman’s Determination

Outcome

I uphold part, but not all of Dr S’ complaint. To put matters right for the part of the complaint I uphold, Fidelity shall adjust the units held in Dr S’ SIPP to put the plan in the position it would now be in if the transfer had not been delayed by ten working days.  

Ombudsman’s Determination

Outcome

Mrs E’s and Mr R’s complaint should be upheld because the Trustees failed to properly consider all the potential beneficiaries in reaching their decision regarding the distribution of the lump sum benefit following the death of Mr F. Therefore, the decision should be reconsidered.

Ombudsman’s Determination

Outcome

Mrs N’s complaint is partly upheld. To put matters right MPF, SIL and LCC shall pay Mrs N a total of £1,000, taking into account the £500 already paid by SIL and LCC, in recognition of the serious distress and inconvenience which Mrs N has suffered dealing with this matter.  

Ombudsman’s Determination

Outcome

I do not uphold Mrs Y’s complaint, and no further action is required by Mercer or the Trustee.  

Complaint summary

Mrs Y’s complaint concerns: 

Ombudsman’s Determination

Outcome