Ombudsman’s Determination

Outcome

I uphold part, but not all, of this complaint. To put matters right for the part of the complaint that I uphold, the Trustee shall pay Mr R £500 in recognition of the significant distress and inconvenience caused.

Ombudsman’s Determination

Outcome

Mrs E’s complaint is upheld and, to put matters right, the Employer shall pay the missing contributions in respect of her pension and make good any shortfall in units. In addition, the Employer shall pay Mrs E £1,000 for the serious ­distress and inconvenience it has caused her.

Ombudsman’s Determination

Outcome

Ms N’s complaint is upheld and, to put matters right, the Employer shall pay the missing contributions in respect of her pension and make good any shortfall in units. In addition, the Employer shall pay Ms N £1,000 for the serious distress and inconvenience it has caused her.

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by the Trustee or the Administrator. 

Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld and, to put matters right, the Employer shall pay £1,025.96 into the Scheme. The Employer shall ensure that Mr N is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

Ombudsman’s Determination

Outcome

Miss H’s complaint is upheld and, to put matters right, the Employer shall pay £9,055.99 into the Scheme. The Employer shall ensure that Miss H is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

Ombudsman’s Determination

Outcome

Miss H’s complaint is upheld and, to put matters right, the Employer shall pay £3,725.82 into the Scheme. The Employer shall ensure that Miss H is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and also paid into the Scheme. 

Ombudsman’s Determination

Outcome

Mrs W’s complaint is upheld and, to put matters right, the Employer shall pay £538.77 into the Scheme. The Employer shall ensure that Mrs W is not financially disadvantaged by its maladministration, so, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

Ombudsman’s Determination

Outcome

Mr L’s complaint is upheld against NHS BSA, but not against Aviva. To put matters right, NHS BSA shall make good any financial loss it has caused Mr L. In addition, NHS BSA shall pay Mr L £500 for the significant distress and inconvenience it has caused him. 

Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld and, to put matters right, the Employer shall pay £1,872.78 into the Scheme. The Employer shall ensure that Mr N is not financially disadvantaged by its maladministration.