Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint; however, Mercer shall provide Mr N with a provisional statement outlining the notional value of the preserved death lump sum that would be payable to his next of kin if he died on, or after, his normal retirement age.

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint, and no further action is required by the CO or MyCSP. 

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Department for Education 

Ombudsman’s Determination

Outcome

Having fully considered the evidence and submissions presented in writing, I uphold the complaints against the Trustees and Brambles. My reasons are as follows. 

Ombudsman’s Determination

Outcome

Mr W’s complaint is upheld and, to put matters right, the Employer shall pay £2,792.27 into the Trust. The Employer shall ensure that Mr W is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Trust. 

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by the Trustee or the Administrator.

Ombudsman’s Determination

Outcome

1. Dalriada and the Additional Applicants have submitted complaints that I have summarised as:-

Ombudsman’s Determination

Outcome

The complaint is not upheld against Rowanmoor as Administrator, as it was not its responsibility to carry out the level of due diligence suggested by Mr N, and because it fulfilled the duties it did have in relation to the Scheme adequately. 

Ombudsman’s Determination

Outcome

The complaint/dispute is upheld against The Trustee and the Employer. 

There has been maladministration and breach of law by the Employer in:

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by the Trustee or Capita.