Ombudsman’s Determination

Outcome

Mr I’s complaint is upheld and to put matters right the Employer shall pay £594.38 into the Scheme. The Employer shall ensure that Mr I is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and any shortfall paid into the Scheme.

Ombudsman’s Determination

Outcome

I do not uphold Mr NS’ complaint and no further action is required by the Administrator.  

Ombudsman’s Determination

Outcome

Mr L’s complaint against the Trustees is partly upheld. To put matters right, the Trustees shall pay Mr L £1,000 in respect of the serious non-financial injustice he has sustained as a consequence of their maladministration.

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by TP. 

Complaint summary

Mrs N has complained that TP is not paying her the correct widow’s pension. 

Ombudsman’s Determination

Outcome 

The complaint should be upheld against the Trustee because an uplift should have been applied to his deferred pension. To matters right, the Trustee shall follow the steps set out in the section ‘Directions’. concerns the information he was provided about the uplift to his deferred pension between ages 60 and 62.

Ombudsman’s Determination

Outcome

Mrs S’ complaint is upheld and to put matters right the Employer shall pay £216.71 into the Scheme. The Employer shall ensure that Mrs S is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint, and no further action is required by the Trustee.  

Ombudsman’s Determination

Outcome

Mr S’ complaint against the Employer is partly upheld. I do not uphold Mr S’ complaint against James Hay. To put matters right for the part that should be upheld the Employer should make an award to remedy any financial loss it has caused Mr S. 

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint, and no further action is required by the Trustee. 

Ombudsman’s Determination

Outcome

I do not uphold Ms T’s complaint, and no further action is required by the Trustee or TPT.