Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by Mr Hill.

Ombudsman’s Determination

Outcome

Mr D’s complaint against the Trustee and JLT is partly upheld. To put matters right, JLT shall pay Mr D £500 for the significant distress and inconvenience he has experienced. 

My reasons for reaching this decision are explained in more detail in paragraphs 70 to 78 below. 

Ombudsman’s Determination

Outcome

Mr N’s complaint against the HMO and MyCSP is partly upheld. To put matters right the HMO and MyCSP shall, in total, pay Mr N £2,000 in recognition of the distress and inconvenience caused.

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint, and no further action is required by the Trustees, Aon or the Employer.

Ombudsman’s Determination

Outcome

The complaint is upheld against Aviva because it failed in its duty of care in negligence to deal with Mr N’s case before he died. It took too long to provide information to Mr N for him to have made an informed choice regarding his options before he died.

Aviva shall:-

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by BW or ITSL 

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by Vanguard or Aviva.

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by MyCSP or the Cabinet Office. 

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by NHS BSA. 

Ombudsman’s Determination

Outcome

Mr N’s complaint against Aon is partly upheld. To put matters right, Aon shall pay Mr N £1,000 in recognition of the serious distress and inconvenience which he suffered dealing with this matter.