Ombudsman’s Determination

Outcome

Mr E’s complaint is upheld and, to put matters right, the Employer shall pay £1,268.77 into the Plan. The Employer shall ensure that Mr E is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Plan. 

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Cabinet Office.

Ombudsman’s Determination

Outcome

Mr R’s complaint is upheld and, to put matters right, the Employer shall pay £3,566.40 into the Scheme. The Employer shall ensure that Mr R is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

Ombudsman’s Determination

Outcome

Mr R’s complaint is upheld and, to put matters right, the Employer shall pay £3,566.40 into the Scheme. The Employer shall ensure that Mr R is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

Ombudsman’s Determination

Outcome

I do not uphold this complaint as the Board has acted in accordance with the Salvation Army Act 1963 (the 1963 Act).

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no action is required by the Administrator.

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by the Company, the Trustee or Capita.

Ombudsman’s Determination

Outcome

Mr D’s complaint against LPPA is partly upheld. To put matters right, LPPA shall implement the instructions set out in paragraph 107 below.

Complaint summary

Mr D’s complaint concerns: 

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by the Administrator.  

Ombudsman’s Determination

Outcome

I do not uphold Dr K’s complaint and no further action is required by Wesleyan.