Ombudsman’s Determination

Outcome

I do not uphold Ms E’s complaint and no further action is required by the Trustee. 

Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld and to put matters right Prudential shall take the steps as set out in the ‘Directions’ section below.

Prudential shall also pay Mr N £1000 in recognition of the serious distress and inconvenience caused as a result of the maladministration identified below.

Ombudsman’s Determination

Outcome

Ms P’s complaint is upheld and, to put matters right, the Employer shall pay £1,278.03 into the Scheme. The Employer shall ensure that Ms P is not financially disadvantaged by its maladministration.

Ombudsman’s Determination

Outcome

I do not uphold Mr Z’s complaint and no further action is required by Fidelity

Ombudsman’s Determination

Outcome

I do not uphold Mr W’s complaint and no further action is required by DWP, Cabinet Office, or MyCSP. 

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s referral and no further action is required by the Board.

Ombudsman’s Determination

Outcome

I do not uphold Mr G’s complaint and no further action is required by the Trustee or the administrator. 

Ombudsman’s Determination

Outcome

Mr S’ complaint against RL is partly upheld, but there is a part of the complaint with which I do not agree. To put matters right, RL shall pay Mr S £500 in recognition of the significant distress and inconvenience he has experienced as a result of its maladministration.

Ombudsman’s Determination

Outcome

Mr T’s complaint is upheld and, to put matters right, the Employer shall pay £1,891.42 into the Trust. The Employer shall ensure that Mr T is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Trust. 

Ombudsman’s Determination

Outcome

I do not uphold Mr H’s complaint and no further action is required by RBS.

My reasons for reaching this decision are explained in more detail below in paragraphs 30 to 35.