Ombudsman’s Determination

Outcome

Mr S’ complaint against RL is partly upheld, but there is a part of the complaint with which I do not agree. To put matters right, RL shall pay Mr S £500 in recognition of the significant distress and inconvenience he has experienced as a result of its maladministration.

Ombudsman’s Determination

Outcome

Mr T’s complaint is upheld and, to put matters right, the Employer shall pay £1,891.42 into the Trust. The Employer shall ensure that Mr T is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Trust. 

Ombudsman’s Determination

Outcome

I do not uphold Mr H’s complaint and no further action is required by RBS.

My reasons for reaching this decision are explained in more detail below in paragraphs 30 to 35. 

Ombudsman’s Determination

Outcome

I do not uphold Dr H’s complaint and no further action is required by the Trustee or WTW.

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by the Trustee.

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by the Trustee or WTW. 

Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld and, to put matters right, the Employer shall pay £52.07 into Mr N’s new scheme with Standard Life. The Employer shall ensure that Mr Y is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme.

Ombudsman’s Determination

Outcome

I do not uphold Miss R’s complaint and no further action is required by LFB. 

Ombudsman’s Determination

Outcome

Mr E’s complaint concerns the discrepancy between the full time equivalent salary (FTE) stated on his payslips and the FTE salary figures the Council submits to Teachers Pensions (TP), on his behalf.

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by the Fire and Rescue Service or the Authority.