Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by the Trustee or the Administrator. 

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by Capita or the Trustee.

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by Aviva.

My reasons for reaching this decision are explained in more detail below in paragraphs 30 to 36.

Ombudsman’s Determination

Outcome

I do not uphold Ms N’s complaint and no further action is required by TP. 

Complaint summary

Ms N complained that:-

Ombudsman’s Determination

Outcome

Mr A’s complaint is upheld and to put matters right the Employer shall pay the missing contributions in respect of this pension and make good any shortfall in units.

In addition, the Employer shall pay Mr A £1,000 for the serious distress and inconvenience it has caused him. 

Ombudsman’s Determination

Outcome

Mr N’s complaint against the Trustee is partially upheld. To put matters right, the Trustee shall pay Mr N £1,000 for the serious distress and inconvenience he has experienced. 

My reasons for reaching this decision are explained in more detail in paragraphs 45 to 53 below.

Ombudsman’s Determination

Outcome

Mrs S’ complaint is upheld and, to put matters right, the Trustee shall carry out the instructions detailed in the section “Directions”.

Ombudsman’s Determination

Outcome

Ms Y’s complaint is upheld and to put matters right Ms Lovell shall ensure that all unpaid contributions are paid into the Scheme. Ms Lovell shall make sure that Ms Y is not financially disadvantaged by her maladministration.

Ombudsman’s Determination

Outcome

Miss I’s complaint against LCS, and Options as the Plan’s administrator, is partly upheld, but there is a part of the complaint with which I do not agree.

Ombudsman’s Determination

Outcome

I do not uphold Ms Z’s complaint and no further action is required by NOW.