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Arla Foods Pension Plan (CAS-81540-Y0W7)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
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Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustee or Mercer. 

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Scottish Widows Stakeholder Pension Plan (CAS-88861-G8X3)

Complainant:
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Respondent:
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Date:
Appeal:

Ombudsman’s Determination

Outcome

Ms H’s complaint is upheld and to put matters right the Employer shall pay the missing contributions in respect of Ms H’s pension to the Scheme and arrange for any investment loss to be calculated and paid into the Scheme.

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Serco Pension and Life Assurance Scheme Section F (CAS-11778-X7B6)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

The complaint is not upheld against the Respondents because:-

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NEST (CAS-119300-H7J6)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mrs A’s complaint is upheld and, to put matters right, the Employer shall pay £1,154.54 into the Scheme. The Employer shall ensure that Mrs A is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

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NEST (CAS-114173-H2B7)

Complainant:
Complaint Topic:
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Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mrs S’ complaint is upheld and, to put matters right, the Employer shall pay £642.25 into the Scheme. The Employer shall ensure that Mrs S is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

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People`s Pension (CAS-108888-B9S7)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr R’s complaint is upheld and, to put matters right, the Employer shall pay £1,284,15 into the Scheme. The Employer shall ensure that ​Mr R​ is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and also paid into the Scheme. 

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NEST Pension Scheme (CAS-114999-M8N4)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mrs N’s complaint is upheld and, to put matters right, the Employer shall pay £642.23 into the Scheme. The Employer shall ensure that Mrs N is not financially disadvantaged by its maladministration.

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Standard Life DC Master Trust (CAS-76177-C6M9)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by Standard Life or the Trustee. 

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NEST Pension Scheme (CAS-113346-Y1J0)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr E’s complaint is upheld and, to put matters right, the Employer shall pay £269.80 into the Scheme. The Employer shall ensure that Mr E is not financially disadvantaged by its maladministration.

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British American Tobacco UK Pension Fund (CAS-78822-L4Q5)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mrs E’s complaint and no further action is required by Capita or the Trustee.

Complaint summary

Mrs E complained that:

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