Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by the Trustee or AstraZeneca. 

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no action is required by the Administrator.

Complaint summary

Mr E has complained that:- 

Ombudsman’s Determination

Outcome

I do not uphold Mr G’s complaint and no further action is required by Aviva. 

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by Equiniti or the Trustee. 

Ombudsman’s Determination

Outcome

Ombudsman’s Determination

Outcome

Ombudsman’s Determination

Outcome

Mr L’s complaint is upheld and, to put matters right, the Employer shall pay £3,702.30 into the Trust. The Employer should ensure that Mr L is not financially disadvantaged by its maladministration. So, it should arrange for any investment loss to be calculated and paid into the Trust. 

Ombudsman’s Determination

Outcome

Miss H’s complaint is upheld and, to put matters right, the Employer shall pay £1,786.53 into the Scheme. The Employer shall ensure that Miss H is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by RWE.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustee.