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Teachers' Pension Scheme (CAS-97837-M9N2)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

The complaint is upheld and to put matters right Teachers' Pensions shall pay Mrs S £1,000 in recognition of the serious distress and inconvenience she has suffered.

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NEST Pension Scheme (CAS-110440-G7Q3)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

Ms T’s complaint is upheld and, to put matters right, the Employer shall pay £3,555.63 into the Scheme. The Employer shall ensure that Ms T is not financially disadvantaged by its maladministration.

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Universities Superannuation Scheme (CAS-50740-F3M5 and CAS-38376-G3P7)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold this complaint against USS as it has applied the Rules of the Scheme correctly and I do not find that Professor M relied on the Quotation in making his decision to withdraw from the Scheme.

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Stagecoach Retirement Savings Plan (CAS-60196-Q5T2)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Standard Life.

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True Potential Investment Personal Pension (CAS-101371-S3B1)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

Mr T’s complaint is upheld and, to put matters right, the Employer shall pay £4,464.57 into the Plan. The Employer shall ensure that Mr T is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Plan. 

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NEST (CAS-110538-D3V0)

Complainant:
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Respondent:
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Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr H’s complaint is upheld and, to put matters right, the Employer shall pay £726.90 into the Scheme. The Employer shall ensure that Mr H is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

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NEST (CAS-112570-K9X9)

Complainant:
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Respondent:
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Appeal:

Ombudsman’s Determination

Outcome

Miss N’s complaint is upheld and, to put matters right, the Employer shall pay £895.38 into the Scheme. The Employer shall ensure that Miss N is not financially disadvantaged by its maladministration. It shall arrange for any investment loss to be calculated and paid into the Scheme. 

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NHS Pension Scheme (CAS-13448-Y7N1)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by NHS BSA.

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Local Government Pension Scheme (CAS-68834-K0G7)

Complainant:
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Ombudsman’s Determination

Outcome

Mrs N’s complaint against the Council is partly upheld. To put matters right, for the part that is upheld the Council shall pay Mrs N £1,000 for the serious distress and inconvenience that she has suffered as a result of its errors.

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Collegia Pension Scheme (CAS-112253-M4Q5)

Complainant:
Complaint Topic:
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Respondent:
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Ombudsman’s Determination

Outcome

Mr R’s complaint is upheld and, to put matters right, the Employer shall pay £1,949.57 into the Scheme.

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