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Police Pension Scheme (CAS-68294-S6L1)

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Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint and no further action is required by the Board or the Administrator. 

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Countrywide Assured PLC (CAS-40443-K6C7)

Complainant:
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Ombudsman’s Determination

Outcome

Ms Y’s complaint against Countrywide is partly upheld. To put matters right, Countrywide shall pay Ms Y £500 for significant distress and inconvenience.  

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Lloyds Bank Pension Scheme No.1 (CAS-36743-M8B0)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Ms S’ complaint and no further action is required by the Trustee. 

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DHL Group Retirement Plan (CAS-93337-Y2P1)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by the Trustee or the Administrator. 

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British Coal Staff Superannuation Scheme (CAS-86542-P8B6)

Complainant:
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Respondent:
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Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by Capita or the Trustee.

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Sun Life Personal Pension Plan (CAS-83426-S0Y5)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by Aviva.

My reasons for reaching this decision are explained in more detail below in paragraphs 30 to 36.

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Teachers’ Pension Scheme (CAS-62073-B3T7)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Ms N’s complaint and no further action is required by TP. 

Complaint summary

Ms N complained that:-

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National Employment Savings Trust – NEST (CAS-104338-N6S4)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

Mr A’s complaint is upheld and to put matters right the Employer shall pay the missing contributions in respect of this pension and make good any shortfall in units.

In addition, the Employer shall pay Mr A £1,000 for the serious distress and inconvenience it has caused him. 

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Deloitte UK Pension Scheme (CAS-60778-N6P9)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr N’s complaint against the Trustee is partially upheld. To put matters right, the Trustee shall pay Mr N £1,000 for the serious distress and inconvenience he has experienced. 

My reasons for reaching this decision are explained in more detail in paragraphs 45 to 53 below.

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