We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

NEST Pension Scheme (CAS-104281-R6Y3)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Ms P’s complaint is upheld and, to put matters right, the Employer shall pay £1,278.03 into the Scheme. The Employer shall ensure that Ms P is not financially disadvantaged by its maladministration.

View determination

Download

Related decisions

LifeSight Master Trust (CAS-77869-V8M2)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr Z’s complaint and no further action is required by Fidelity

View determination

Download

Related decisions

Principal Civil Service Pension Scheme (CAS-43432-V0Y0)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr W’s complaint and no further action is required by DWP, Cabinet Office, or MyCSP. 

View determination

Download

Related decisions

Pension Protection Fund (CAS-59038-H7W0)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s referral and no further action is required by the Board.

View determination

Download

Related decisions

Asda Group Pension Scheme (CAS-110116-G1N5)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr G’s complaint and no further action is required by the Trustee or the administrator. 

View determination

Download

Related decisions

Royal London Group Personal Pension Plan (CAS-79505-D9P2)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr S’ complaint against RL is partly upheld, but there is a part of the complaint with which I do not agree. To put matters right, RL shall pay Mr S £500 in recognition of the significant distress and inconvenience he has experienced as a result of its maladministration.

View determination

Download

Related decisions

NOW Pensions Trust (CAS-113532-L6C2)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr T’s complaint is upheld and, to put matters right, the Employer shall pay £1,891.42 into the Trust. The Employer shall ensure that Mr T is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Trust. 

View determination

Download

Related decisions

The Royal Bank of Scotland Group Retirement Savings Plan (CAS-67125-N3Q5)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr H’s complaint and no further action is required by RBS.

My reasons for reaching this decision are explained in more detail below in paragraphs 30 to 35. 

View determination

Download

Related decisions

HSBC Bank (UK) Pension Scheme (CAS-43565-P2H7)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Dr H’s complaint and no further action is required by the Trustee or WTW.

View determination

Download

Related decisions

The Pension And Life Assurance Plan of NG Bailey (CAS-53915-F5N4)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by the Trustee.

View determination

Download

Related decisions

Subscribe to Pension complaint or dispute