Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by the Trustee or WTW. 

Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld and, to put matters right, the Employer shall pay £52.07 into Mr N’s new scheme with Standard Life. The Employer shall ensure that Mr Y is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme.

Ombudsman’s Determination

Outcome

I do not uphold Miss R’s complaint and no further action is required by LFB. 

Ombudsman’s Determination

Outcome

Mr E’s complaint concerns the discrepancy between the full time equivalent salary (FTE) stated on his payslips and the FTE salary figures the Council submits to Teachers Pensions (TP), on his behalf.

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by the Fire and Rescue Service or the Authority.  

Ombudsman’s Determination

Outcome

Miss S’ complaint is upheld and, to put matters right, the Employer shall pay £680.18 into the Scheme. The Employer shall ensure that Miss S is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

Ombudsman’s Determination

Outcome

Ms N’s complaint is upheld and, to put matters right, the Employer shall make good any shortfall in units due to its late pension payments to the Scheme. 

Ombudsman’s Determination

Outcome

Mr N’s complaint is partly upheld. To put matters right, Capita shall pay a total of £1,500 to Mr N in recognition of the distress and inconvenience that he has suffered.

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no action is required by LV=.

Complaint summary

Mr R has complained that:-

Ombudsman’s Determination

Outcome

Mr S’ complaint is upheld and, to put matters right, the Employer shall pay £828.10 into the Scheme. The Employer shall ensure that Mr S is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme.