Ombudsman’s Determination

Outcome

Mrs S’ complaint is upheld and, to put matters right, the Trustee shall carry out the instructions detailed in the section “Directions”.

Ombudsman’s Determination

Outcome

Ms Y’s complaint is upheld and to put matters right Ms Lovell shall ensure that all unpaid contributions are paid into the Scheme. Ms Lovell shall make sure that Ms Y is not financially disadvantaged by her maladministration.

Ombudsman’s Determination

Outcome

Miss I’s complaint against LCS, and Options as the Plan’s administrator, is partly upheld, but there is a part of the complaint with which I do not agree.

Ombudsman’s Determination

Outcome

I do not uphold Ms Z’s complaint and no further action is required by NOW.

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by the Trustee or AstraZeneca. 

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no action is required by the Administrator.

Complaint summary

Mr E has complained that:- 

Ombudsman’s Determination

Outcome

I do not uphold Mr G’s complaint and no further action is required by Aviva. 

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by Equiniti or the Trustee. 

Ombudsman’s Determination

Outcome

Ombudsman’s Determination

Outcome