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NEST Pension Plan (CAS-111953-P0L3)

Complainant:
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Ombudsman’s Determination

Outcome

Mrs L’s complaint is upheld and, to put matters right, the Employer shall pay £1,401.53 into the Scheme. The Employer shall ensure that Mrs L is not financially disadvantaged by its maladministration. So, it will arrange for any investment loss to be calculated and paid into the Scheme. 

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NHS Pension Scheme (CAS-63106-F3Z0)

Complainant:
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Ombudsman’s Determination

Outcome

Ms T’s complaint is partly upheld. To put matters right, the Practice shall pay Ms T £1,000 for the serious distress and inconvenience she has suffered.

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Local Government Pension Scheme (CAS-37578-F3C8)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Council. 

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Armed Forces Attributable Benefits Scheme (CAS-42822-S9N0)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint and no further action is required by Veterans UK.  

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ReAssure Personal Pension Plan 1 (CAS-56375-S2T3)

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Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by OMW or ReAssure.

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NEST (CAS-63094-L7R3)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

Mr D’s complaint is upheld and, to put matters right, the First, Second, Third and Fourth Respondents (the Respondents) shall pay the missing contributions in respect of his pension and make good any shortfall in units. 

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ReAssure Stakeholder Plan (CAS-92910-F5R5)

Complainant:
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Respondent:
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Date:
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Ombudsman’s Determination

Outcome

Mr S’ complaint against ReAssure is partly upheld. To put matters right, ReAssure shall ensure that all contributions are paid into the Plan and that Mr S is not financially disadvantaged by its maladministration. It shall fulfil all the terms of the Opinion as agreed.

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Local Government Pension Scheme & Nottinghamshire Pension Fund (CAS-75613-N2J8 & CAS-75612-J0N8)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

I uphold part, but not all of this joint complaint. To put matters right for the part of the complaint I uphold, NCC shall pay Mr NN and Ms AN £1,000 each in recognition of the serious distress and inconvenience which they have been caused.  

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AJC2 Pension Scheme (CAS-53044-T5K7, CAS-55238-T3N4, CAS-57583-H5G0)

Complainant:
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Ombudsman’s Determination

Outcome

Having fully considered the evidence and submissions presented in writing and at the Oral Hearing, I uphold the Applicants’ complaints. 

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NHS Pension Scheme (CAS-29870-P1D4 & CAS-62382-B2X9)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mrs M’s personal complaint, or the complaint brought by Mrs M on behalf of the Estate and no further action is required by NHS BSA.

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