Ombudsman’s Determination

Outcome

Mr D’s complaint against LPPA is partly upheld. To put matters right, LPPA shall implement the instructions set out in paragraph 107 below.

Complaint summary

Mr D’s complaint concerns: 

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by the Administrator.  

Ombudsman’s Determination

Outcome

I do not uphold Dr K’s complaint and no further action is required by Wesleyan.

Ombudsman’s Determination

Outcome

I do not uphold Ms E’s complaint and no further action is required by the Trustee. 

Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld and to put matters right Prudential shall take the steps as set out in the ‘Directions’ section below.

Prudential shall also pay Mr N £1000 in recognition of the serious distress and inconvenience caused as a result of the maladministration identified below.

Ombudsman’s Determination

Outcome

Ms P’s complaint is upheld and, to put matters right, the Employer shall pay £1,278.03 into the Scheme. The Employer shall ensure that Ms P is not financially disadvantaged by its maladministration.

Ombudsman’s Determination

Outcome

I do not uphold Mr Z’s complaint and no further action is required by Fidelity

Ombudsman’s Determination

Outcome

I do not uphold Mr W’s complaint and no further action is required by DWP, Cabinet Office, or MyCSP. 

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s referral and no further action is required by the Board.

Ombudsman’s Determination

Outcome

I do not uphold Mr G’s complaint and no further action is required by the Trustee or the administrator.