Ombudsman’s Determination

Outcome

I uphold part, but not all of this joint complaint. To put matters right for the part of the complaint I uphold, NCC shall pay Mr NN and Ms AN £1,000 each in recognition of the serious distress and inconvenience which they have been caused.  

Ombudsman’s Determination

Outcome

I do not uphold Miss K’s complaint and no further action is required by TP. 

Ombudsman’s Determination

Outcome

The complaint is upheld in part, in that Mr N sustained non-financial injustice (distress and inconvenience) as a result of the failure to identify the overpayment earlier, together with the content and tone of the correspondence relating to the recovery of the overpayment.

Ombudsman’s Determination

Outcome

Miss N’s complaint is upheld and, to put matters right, the Employer shall pay £2,083.84 into her Scheme account. The Employer shall ensure that Miss N is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

Ombudsman’s Determination

Outcome

Mr D’s complaint is upheld and, to put matters right, the Employer shall pay £3,613.48 into the Scheme. The Employer shall also ensure that Mr D is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

Ombudsman’s Determination

Outcome

I do not uphold Mrs E’s complaint and no further action is required by the Employer, the Administrator, or the Trustee. 

Ombudsman’s Determination

Outcome

Mr W’s complaint against MyCSP and Cabinet Office is partly upheld. To put matters right, Cabinet Office shall pay Mr W £500 for significant distress and inconvenience. 

Ombudsman’s Determination

Outcome

Ms N’s complaint against NHS BSA is partially upheld. To put matters right for the part that is upheld, NHS BSA shall pay Ms N £500 for the significant distress and inconvenience she has experienced.

Ombudsman’s Determination

Outcome

Mr Y’s complaint against the Trustee is not upheld and no further action is required.

My reasons for reaching this decision are explained in more detail in paragraphs 34 to 42 below.

Ombudsman’s Determination

Outcome

Mrs S’ complaint against NHS BSA and Stockport NHS is partially upheld. To put matters right for the part that is upheld, NHS BSA shall pay Mrs S £1,000 for the serious distress and inconvenience she has experienced.