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Teachers' Pension Scheme (CAS-66773-B3G9)

Complainant:
Complaint Topic:
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Respondent:
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Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by TP or DfE.

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The Armed Forces Attributable Benefits Scheme (CAS-63737-V8B9)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by Veterans UK.

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Local Government Pension Scheme (CAS-38031-D5B4)

Complainant:
Complaint Topic:
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Respondent:
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Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by the Committee.

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NHS Injury Benefit Scheme (CAS-37525-T1S9)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

I do not uphold Mr P’s complaint and no further action is required by NHS BSA. 

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NHS Injury Benefit Scheme (CAS-37525-T1S9)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr P’s complaint and no further action is required by NHS BSA.

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Local Government Pension Scheme (CAS-88089-Y1Y1)

Complainant:
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Respondent:
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Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mrs L’s complaint and no further action is required by Local Pension Partnership (LPPA).

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The People’s Pension (CAS-103987-D5H0)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

Mr E’s complaint is upheld and, to put matters right, the Employer shall pay £1,898.61 into the Scheme. The Employer shall ensure that Mr E is not financially disadvantaged by its maladministration. So, it will arrange for any investment loss to be calculated and paid into the Scheme. 

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HBOS Final Salary Pension Scheme (CAS-77463-Q7D3)

Complainant:
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Respondent:
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Date:
Appeal:

Ombudsman’s Determination

Outcome

The complaint is not upheld against the Administrator as there was no unreasonable delay by it that resulted in the delay of Mrs I’s transferred funds being reinvested. 

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NEST (CAS-104011-B0F5)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

Miss S’ complaint is upheld and, to put matters right, Dapa Coffee shall pay Miss S £500 for the significant distress and inconvenience she has experienced.  

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Teachers’ Pension Scheme (CAS-26661-R4X7)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mrs L’s complaint against TP is partly upheld. To put matters right, TP shall repay Mrs L the overpayment it recovered from her and consider afresh whether to seek recovery of the overpayment.

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