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ReAssure Stakeholder Plan (CAS-92910-F5R5)

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Ombudsman’s Determination

Outcome

Mr S’ complaint against ReAssure is partly upheld. To put matters right, ReAssure shall ensure that all contributions are paid into the Plan and that Mr S is not financially disadvantaged by its maladministration. It shall fulfil all the terms of the Opinion as agreed.

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Local Government Pension Scheme & Nottinghamshire Pension Fund (CAS-75613-N2J8 & CAS-75612-J0N8)

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Ombudsman’s Determination

Outcome

I uphold part, but not all of this joint complaint. To put matters right for the part of the complaint I uphold, NCC shall pay Mr NN and Ms AN £1,000 each in recognition of the serious distress and inconvenience which they have been caused.  

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AJC2 Pension Scheme (CAS-53044-T5K7, CAS-55238-T3N4, CAS-57583-H5G0)

Complainant:
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Ombudsman’s Determination

Outcome

Having fully considered the evidence and submissions presented in writing and at the Oral Hearing, I uphold the Applicants’ complaints. 

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NHS Pension Scheme (CAS-29870-P1D4 & CAS-62382-B2X9)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mrs M’s personal complaint, or the complaint brought by Mrs M on behalf of the Estate and no further action is required by NHS BSA.

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Local Government Pension Scheme – Nottinghamshire Pension Fund (CAS-75613-N2J8 & CAS-75612-J0N8)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I uphold part, but not all of this joint complaint. To put matters right for the part of the complaint I uphold, NCC shall pay Mr NN and Ms AN £1,000 each in recognition of the serious distress and inconvenience which they have been caused.  

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Teachers’ Pension Scheme (CAS-31112-W5R1)

Complainant:
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Respondent:
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Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Miss K’s complaint and no further action is required by TP. 

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Teachers' Pension Scheme (CAS-44368-C3K1)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

The complaint is upheld in part, in that Mr N sustained non-financial injustice (distress and inconvenience) as a result of the failure to identify the overpayment earlier, together with the content and tone of the correspondence relating to the recovery of the overpayment.

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B&CE (CAS-82508-D5V3)

Complainant:
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Ombudsman’s Determination

Outcome

Miss N’s complaint is upheld and, to put matters right, the Employer shall pay £2,083.84 into her Scheme account. The Employer shall ensure that Miss N is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

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NEST (CAS-82015-H7J5)

Complainant:
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Ombudsman’s Determination

Outcome

Mr D’s complaint is upheld and, to put matters right, the Employer shall pay £3,613.48 into the Scheme. The Employer shall also ensure that Mr D is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

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Avis UK Pension Plan (CAS-38639-F6P7)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

I do not uphold Mrs E’s complaint and no further action is required by the Employer, the Administrator, or the Trustee. 

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