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Local Government Pension Scheme - Leicestershire County Council Pension Fund (CAS-13268-Z7V8)

Complainant:
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Ombudsman’s Determination

Outcome

Mr Y’s complaint concerns the Council’s decision to refuse his application for early payment of retirement pension on ill health grounds.

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NEST (CAS-111061-P6P0)

Complainant:
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Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld and, to put matters right, the Employer shall pay £1,025.96 into the Scheme. The Employer shall ensure that Mr N is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

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Scottish Widows Executive Personal Pension Plan (CAS-58226-R7B1)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Miss N’s complaint and no further action is required by Scottish Widows. 

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Rival Services Limited Pension Scheme (CAS-51791-Q6B9)

Complainant:
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Ombudsman’s Determination

Outcome

The complaint should be upheld against CA because, but for its negligence, Mr S would not have suffered a financial loss. CA issued incorrect information to Mr S on more than one occasion, breaching its duty of care to Mr S and causing an unreasonable delay in the transfer of his occupational pension to his Fidelity SIPP.

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DHL Group Retirement Plan (CAS-80781-Z8X0)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by DHL Pensions or the Trustee. 

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Fidelity Self Invested Personal Pension Scheme (CAS-56878-Q0F5)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

I do not uphold Mrs I’s complaint and no further action is required by Fidelity.

Complaint summary

Mrs I has complained t

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Police Pension Scheme (CAS-68294-S6L1)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint and no further action is required by the Board or the Administrator. 

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Countrywide Assured PLC (CAS-40443-K6C7)

Complainant:
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Ombudsman’s Determination

Outcome

Ms Y’s complaint against Countrywide is partly upheld. To put matters right, Countrywide shall pay Ms Y £500 for significant distress and inconvenience.  

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Lloyds Bank Pension Scheme No.1 (CAS-36743-M8B0)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Ms S’ complaint and no further action is required by the Trustee. 

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