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The Smart Pension Master Trust (CAS-108425-Q1Z1)

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Ombudsman’s Determination

Outcome

Mr L’s complaint is upheld and, to put matters right, the Employer shall pay £3,702.30 into the Trust. The Employer should ensure that Mr L is not financially disadvantaged by its maladministration. So, it should arrange for any investment loss to be calculated and paid into the Trust. 

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NEST Pension Scheme (CAS-113295-W0H2)

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Ombudsman’s Determination

Outcome

Miss H’s complaint is upheld and, to put matters right, the Employer shall pay £1,786.53 into the Scheme. The Employer shall ensure that Miss H is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

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Electricity Supply Pension Scheme (CAS-58621-D0Y0)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by RWE.

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RHM Pension Scheme (CAS-48913-Q9L9)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustee.

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Teachers' Pension Scheme (CAS-40908-V9G4)

Complainant:
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Ombudsman’s Determination

Outcome

Mr N’s complaint against TP is upheld in part. To put matters right, TP shall follow the recommendations in paragraph 70 below.

Complaint summary

Mr N has complained that TP has:

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Universities Superannuation Scheme (CAS-53519-W5N0)

Complainant:
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Ombudsman’s Determination

Outcome

The complaint is partly upheld to the extent that the Trustee provided Mrs N with confusing information regarding the treatment of her contributions via salary sacrifice. The Trustee shall pay Mrs N an award of £500, in recognition of the significant non-financial injustice she has suffered.

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The LV Personal Pension Scheme - The Flexible Transitions Account (CAS-52503-J0P5)-

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by LV=. 

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ReAssure Number Three Personal Pension Scheme (CAS-31211-Y0H1)

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Ombudsman’s Determination

Outcome

Mrs E’s complaint is upheld and, to put matters right, ReAssure shall reconsider its decision about the distribution of death benefits under the Scheme in accordance with the New Rules.

ReAssure shall also pay Mrs E £1,000 for the serious distress and inconvenience caused to her.

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Standard Life Group Personal Pension Plan (CAS-77913-X7V0)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint and no further action is required by SL. 

Complaint summary

Mr L complained about the service he received from SL. He said that:

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