Ombudsman’s Determination

Outcome

Mr W’s complaint against MyCSP and Cabinet Office is partly upheld. To put matters right, Cabinet Office shall pay Mr W £500 for significant distress and inconvenience. 

Ombudsman’s Determination

Outcome

Ms N’s complaint against NHS BSA is partially upheld. To put matters right for the part that is upheld, NHS BSA shall pay Ms N £500 for the significant distress and inconvenience she has experienced.

Ombudsman’s Determination

Outcome

Mr Y’s complaint against the Trustee is not upheld and no further action is required.

My reasons for reaching this decision are explained in more detail in paragraphs 34 to 42 below.

Ombudsman’s Determination

Outcome

Mrs S’ complaint against NHS BSA and Stockport NHS is partially upheld. To put matters right for the part that is upheld, NHS BSA shall pay Mrs S £1,000 for the serious distress and inconvenience she has experienced.

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by TP or DfE.

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by Veterans UK.

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by the Committee.

Ombudsman’s Determination

Outcome

I do not uphold Mr P’s complaint and no further action is required by NHS BSA. 

Ombudsman’s Determination

Outcome

I do not uphold Mr P’s complaint and no further action is required by NHS BSA.

Ombudsman’s Determination

Outcome

I do not uphold Mrs L’s complaint and no further action is required by Local Pension Partnership (LPPA).