We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

NHS Pension Scheme (CAS-71748-K5M5)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by NHS BSA. 

View determination

Download

Related decisions

NEST (CAS-104310-K7B8)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr Y's complaint, and no further action is required by the Employer.

View determination

Download

Related decisions

Royal London Annuity (CAS-74345-R3Y7)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by Royal London. 

View determination

Download

Related decisions

NEST (CAS-110507-R4S7)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Miss R’s complaint is upheld and, to put matters right, the Employer shall pay £899.40 into the Scheme. The Employer shall ensure that Miss R is not financially disadvantaged by its maladministration. It shall arrange for any investment loss to be calculated and paid into the Scheme. 

View determination

Download

Related decisions

Smart Pensions (CAS-109231-Q6Q9)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Miss S’ complaint is upheld and, to put matters right, the Employer shall pay £3,000.06 into the Scheme. The Employer shall ensure that Miss S is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

View determination

Download

Related decisions

NEST (CAS-113667-K1Y9)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Miss K’s complaint is upheld and, to put matters right, the Employer shall pay £1,835.92 into the Scheme. The Employer shall ensure that Miss K is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

View determination

Download

Related decisions

Universities Superannuation Scheme (CAS-106210-N1S5)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by USS. 

My reasons for reaching this decision are explained in more detail below.

View determination

Download

Related decisions

Principal Civil Service Pension Scheme (CAS-66472-F0T4)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Miss N’s complaint, and no further action is required by the Scheme Manager or the Administrator.

View determination

Download

Related decisions

NEST (CAS-115430-D0R2)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Miss S’ complaint is upheld in part and, to put matters right, the Employer shall ensure that Miss S is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

View determination

Download

Related decisions

NEST (CAS-115908-F3P6)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Miss E’s complaint is upheld and, to put matters right, the Employer shall pay £886.71 into the Scheme. The Employer shall ensure that Miss E is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

View determination

Download

Related decisions

Subscribe to Pension complaint or dispute