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Scottish Housing Associations’ Pension Scheme (CAS-132784-G2D3)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Ms T’s complaint, and no further action is required by the Trustee or TPT. 

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Local Government Pension Scheme (CAS-74362-C5X1)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by the Council.

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NEST Pension Scheme (CAS-99346-V1W9)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr T’s complaint is upheld and, to put matters right, the Employer shall pay £2,463.24 into the Scheme. The Employer shall ensure that Mr T is not financially disadvantaged by its maladministration. It shall also arrange for any investment loss to be calculated and paid into the Scheme. 

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HBOS Final Salary Pension Scheme (CAS-78486-R9D8)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mrs T’s complaint, and no further action is required by the Trustee. 

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NEST Pension Scheme (CAS-111261-C9W2)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld and, to put matters right, the Employer shall pay £1,064.58 into the Scheme. The Employer shall ensure that Mr N is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

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ReAssure Personal Pension Plan (CAS-84909-V2W7)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

The complaint should be upheld because L&G:-

  1. failed to identify and properly consider all potential beneficiaries eligible for death benefits under the Policy as defined in the Plan Rules; and

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Options Pension Scheme (CAS-93777-J8L3)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld and, to put matters right, the Employer shall pay £6,945.54 into the Scheme. The Employer shall ensure that Mr N is not financially disadvantaged by its maladministration. It shall arrange for any investment loss to be calculated and paid into the Scheme. 

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Principal Civil Service Pension Scheme (CAS-73827-Z5V4)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr B’s complaint, and no further action is required by GCHQ. 

My reasons for reaching this decision are explained in more detail below. 

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The Pearson Pension Plan (CAS-78909-Y1F5)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint, and no further action is required by Trustee.

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Teachers’ Pension Scheme (CAS-63587-P0K4)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

The complaint is upheld against TP because it provided Mr E with incorrect information which he relied on to his financial detriment. To put matters right, TP shall follow the steps set out in the section, ‘Directions’.

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