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NEST (CAS-104011-B0F5)

Complainant:
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Respondent:
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Appeal:

Ombudsman’s Determination

Outcome

Miss S’ complaint is upheld and, to put matters right, Dapa Coffee shall pay Miss S £500 for the significant distress and inconvenience she has experienced.  

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Teachers’ Pension Scheme (CAS-26661-R4X7)

Complainant:
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Ombudsman’s Determination

Outcome

Mrs L’s complaint against TP is partly upheld. To put matters right, TP shall repay Mrs L the overpayment it recovered from her and consider afresh whether to seek recovery of the overpayment.

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London International Group UK Pension Scheme (CAS-65758-J8Q0)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint and no further action is required by the Scheme Manager, the Trustee, or the Scheme Administrator.

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Local Government Pension Scheme (CAS-92951-R9J2)

Complainant:
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Respondent:
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Appeal:

Ombudsman’s Determination

Outcome

 I do not uphold Mr N’s complaint and no further action is required by WMPF.

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Policy 0899 (CAS-45703-Z2G6)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

I do not uphold Mrs Y’s complaint and no further action is required by Utmost. 

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Bic UK Pension Scheme (CAS-55100-G3W9)

Complainant:
Complaint Topic:
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Respondent:
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Date:
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Ombudsman’s Determination

Outcome

The complaint is partially upheld against the Trustees. I am satisfied that:-

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Railways Pension Scheme (CAS-72334-R9J9)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr B’s complaint and no further action is required by the Trustee or RPMI. 

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Scottish Friendly Assurance Society Personal Pension Policy (CAS-90770-L3S2)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
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Date:
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Ombudsman’s Determination

Outcome

Ms D’s complaint is upheld and, to put matters right, the Administrator shall make good any financial loss it has caused Ms D. In addition, the Administrator shall pay Ms D £1,000 for the serious distress and inconvenience it has caused her.

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Royal London Pension Plan (CAS-67051-J3Z1)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Ms S’ complaint and no further action is required by Royal London.

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