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British Transport Police Force Superannuation Fund - 1970 Section (CAS-98967-Y0T1)

Complainant:
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Ombudsman’s Determination

Outcome

Ms T’s complaint against Railpen is partly upheld. To put matters right Railpen shall pay Ms T £500 in recognition of the significant distress and inconvenience which she has suffered dealing with this matter.    

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City Private Pension Self-Invested Personal Pension (CAS-69733-Y8D0)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by Mattioli Woods. 

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Principal Civil Service Pension Scheme (CAS-66992-S1V7)

Complainant:
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Respondent:
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Date:
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Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by MyCSP, the Cabinet Office or MoJ.

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Armed Forces Pension Scheme (PO-28367)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

I do not uphold Miss S’ complaint and no further action is required by Veterans UK.

Complaint summary

Miss S’ complaint i

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DHL Group Retirement Plan (CAS-91428-G6W2)

Complainant:
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Respondent:
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Date:
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Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by the Trustee or the Administrator.

Complaint summary

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NHS Pension Scheme (CAS-72391-W3R4)

Complainant:
Complaint Topic:
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Respondent:
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Ombudsman’s Determination

Outcome

I do not uphold Dr H’s complaint and no further action is required by NHS BSA.

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Sun Life Financial of Canada Personal Pension Plan (CAS-54564-B8P8)

Complainant:
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Ombudsman’s Determination

Outcome

Mrs N’s complaint is partly upheld. To put matters right Sun Life shall pay Mrs N an additional £425 to recognise the significant distress and inconvenience its maladministration has caused. 

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British Coal Staff Superannuation Scheme (CAS-54495-T0S4)

Complainant:
Complaint Topic:
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Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mrs H’s complaint and no further action is required by the Trustee. 

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NEST (CAS-75248-Y1W7)

Complainant:
Complaint Topic:
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Respondent:
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Ombudsman’s Determination

Outcome

Mr R’s complaint is upheld and, to put matters right, the Employer shall pay the missing contributions in respect of his pension and make good any shortfall in units. In addition, the Employer shall pay Mr R £1,000 for the serious distress and inconvenience it has caused him.

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Kobusch UK Ltd Pension Scheme (CAS-39876-D8K9)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by the Trustee, FA or Kobusch UK Limited.

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