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NEST (CAS-63094-L7R3)

Complainant:
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Respondent:
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Appeal:

Ombudsman’s Determination

Outcome

Mr D’s complaint is upheld and, to put matters right, the First, Second, Third and Fourth Respondents (the Respondents) shall pay the missing contributions in respect of his pension and make good any shortfall in units. 

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ReAssure Stakeholder Plan (CAS-92910-F5R5)

Complainant:
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Ombudsman’s Determination

Outcome

Mr S’ complaint against ReAssure is partly upheld. To put matters right, ReAssure shall ensure that all contributions are paid into the Plan and that Mr S is not financially disadvantaged by its maladministration. It shall fulfil all the terms of the Opinion as agreed.

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Local Government Pension Scheme & Nottinghamshire Pension Fund (CAS-75613-N2J8 & CAS-75612-J0N8)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

I uphold part, but not all of this joint complaint. To put matters right for the part of the complaint I uphold, NCC shall pay Mr NN and Ms AN £1,000 each in recognition of the serious distress and inconvenience which they have been caused.  

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AJC2 Pension Scheme (CAS-53044-T5K7, CAS-55238-T3N4, CAS-57583-H5G0)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

Having fully considered the evidence and submissions presented in writing and at the Oral Hearing, I uphold the Applicants’ complaints. 

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NHS Pension Scheme (CAS-29870-P1D4 & CAS-62382-B2X9)

Complainant:
Complaint Topic:
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Respondent:
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Ombudsman’s Determination

Outcome

I do not uphold Mrs M’s personal complaint, or the complaint brought by Mrs M on behalf of the Estate and no further action is required by NHS BSA.

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Local Government Pension Scheme – Nottinghamshire Pension Fund (CAS-75613-N2J8 & CAS-75612-J0N8)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I uphold part, but not all of this joint complaint. To put matters right for the part of the complaint I uphold, NCC shall pay Mr NN and Ms AN £1,000 each in recognition of the serious distress and inconvenience which they have been caused.  

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Teachers’ Pension Scheme (CAS-31112-W5R1)

Complainant:
Complaint Topic:
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Respondent:
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Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Miss K’s complaint and no further action is required by TP. 

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Teachers' Pension Scheme (CAS-44368-C3K1)

Complainant:
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Outcome:
Respondent:
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Date:
Appeal:

Ombudsman’s Determination

Outcome

The complaint is upheld in part, in that Mr N sustained non-financial injustice (distress and inconvenience) as a result of the failure to identify the overpayment earlier, together with the content and tone of the correspondence relating to the recovery of the overpayment.

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B&CE (CAS-82508-D5V3)

Complainant:
Complaint Topic:
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Respondent:
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Ombudsman’s Determination

Outcome

Miss N’s complaint is upheld and, to put matters right, the Employer shall pay £2,083.84 into her Scheme account. The Employer shall ensure that Miss N is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

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NEST (CAS-82015-H7J5)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr D’s complaint is upheld and, to put matters right, the Employer shall pay £3,613.48 into the Scheme. The Employer shall also ensure that Mr D is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

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