We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Sun Life Financial of Canada Personal Pension Plan (CAS-54564-B8P8)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mrs N’s complaint is partly upheld. To put matters right Sun Life shall pay Mrs N an additional £425 to recognise the significant distress and inconvenience its maladministration has caused. 

View determination

Download

Related decisions

British Coal Staff Superannuation Scheme (CAS-54495-T0S4)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mrs H’s complaint and no further action is required by the Trustee. 

View determination

Download

Related decisions

NEST (CAS-75248-Y1W7)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr R’s complaint is upheld and, to put matters right, the Employer shall pay the missing contributions in respect of his pension and make good any shortfall in units. In addition, the Employer shall pay Mr R £1,000 for the serious distress and inconvenience it has caused him.

View determination

Download

Related decisions

Kobusch UK Ltd Pension Scheme (CAS-39876-D8K9)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by the Trustee, FA or Kobusch UK Limited.

View determination

Download

Related decisions

Talisman Personal Pension (CAS-59413-Y8J0)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr K’s complaint and no further action is required by Royal London.

View determination

Download

Related decisions

Ford Salaried Contributory Pension Fund (CAS-67089-N7X6)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr TN’s complaint and no further action is required by the Trustee.

Complaint summary

Mr TN has complaine

View determination

Download

Related decisions

Cathay Pacific Airways Limited UK Retirement Benefits Scheme (CAS-73042-Q4D4)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Ms S’ complaint and no further action is required by the Trustee. 

View determination

Download

Related decisions

Dantec Pension Scheme (CAS-58679-V4M6)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr I’s complaint and no further action is required by KPMG.

View determination

Download

Related decisions

Royal Bank of Scotland Group Retirement Savings Plan (CAS-74383-S5D7

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by RBS.

View determination

Download

Related decisions

Police Pension Scheme (CAS-62743-D8H9)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by the NCA.

View determination

Download

Related decisions

Subscribe to Pension complaint or dispute