Mr Turhim says that Scottish Equitable regularly provided him with incorrect information showing that the transfer value of his policy within the Plan was the same as the fund value, with the consequence that he would not have transferred the value of the policy to a …

Mrs Taylor complains that Buckinghamshire and TVP wrongly refused her an ill health early retirement pension (IHER) The Deputy Ombudsman’s determination and short reasons The complaint should not be upheld because, although maladministration is ide …

Mr Adams and 71 other members of the Scheme (the Applicants) make …

Mr Millett’s complaint is that: The Trustees did not have the power under the Scheme Rules in effect in August 1993 to enable him to convert his accrued final salary benefits in the Scheme (old basis) into a targeted mo …

Mrs France complains that Prudential’s sales representative improperly persuaded her to pay additional voluntary contributions (AVCs) to Prudential. She also alleges that the sales representative did not inform her that she could purchase past added years (PAY) in …

Winterthur delayed in making an in-specie transfer of the investments held in the SIPP to another pension arrangement between December 2006 and December 2008. As a result, under HM Revenue and Customs regulations, Mr Edmunds was unable to draw retirem …

The Employer complains that it had to fund a shortfall in Mr Galea’s retirement fund that existed at the time of his retirement, because of maladministration by London Life. It is seeking to recover that amount. The Ombudsman’s determination and short reasons The complaint should be upheld a …

Mrs Boud’s complaint is about a decision not to award her ill-health early retirement benefits. Mrs Boud has also complained about the way her ill-health application was dealt with …

Ms Cornwell says that BBA and the Trustees failed to act on her requests in April 2003 and June 2005 for early retirement on grounds of ill health. In addition, she claims that they wrongly refused he …

Mr Maughan says that he was unfairly denied an ill health early retirement pension by Cumbria. The Ombudsman’s determination and short reasons The complaint cannot be upheld because when considering Mr Maughan’s application, Cumbria have asked themselves the right questions, taken into accou …