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BAA Pension Scheme (CAS-47275-C2W8)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by the Trustee.

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Nissan Pension Plan (CAS-78222-D2B8)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Nissan or the Trustee. 

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Electronic Data Systems 1994 Scheme (CAS-35991-Q6G0)

Complainant:
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Ombudsman’s Determination

Outcome

Mr T’s complaint against the Employer and Mercer is partly upheld.

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Royal Mail Statutory Pension Scheme (CAS-78897-G8T0)

Complainant:
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Ombudsman’s Determination

Outcome

Mr E’s complaint is upheld and to put matters right Capita should pay Mr E his retirement benefits on the basis that he would have chosen a lump sum and reduced pension, rather than a full pension.

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Chapelthorpe Plc Pension Fund (CAS-48034-F7Z2)

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Ombudsman’s Determination

Outcome

Mr R’s complaint against the Trustees is partly upheld. To put matters right the Trustees shall pay Mr R £500 for the significant distress and inconvenience caused to him. 

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The Old Boy Trust (CAS-43783-B9R4, CAS-65180-W1S8, CAS-65175-F2D7)

Complainant:
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Ombudsman’s Determination

Outcome

The Applicants’ complaint is upheld in part, and to put matters right Hartley shall:

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Scottish Widows (CAS-104629-R1D4)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

Mr R’s complaint is upheld and, to put matters right, the Employer shall pay the missing contributions in respect of his pension and make good any shortfall in units. In addition, the Employer shall pay Mr R £1,000 for the serious distress and inconvenience it has caused him.

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NEST (CAS-98085-L6R7)

Complainant:
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Ombudsman’s Determination

Outcome

Mr H’s complaint is upheld and, to put matters right, the Employer shall pay the missing contributions in respect of his pension and make good any shortfall in units. In addition, the Employer shall pay Mr H £1,000 for the serious distress and inconvenience it has caused him.

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ICI Pension Fund (CAS-12873-V7D4)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

The complaint is not upheld because the redress offered by the Trustee is in line with what I would award in the circumstances, in recognition of the severe distress and inconvenience thi

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