Ombudsman’s Determination

Outcome 

I do not uphold Miss N’s complaint and no further action is required by NHS BSA.

Complaint summary 

Miss N has complained that NHS BSA incorrectly decided in June 2020 to award her Tier 1 instead of Tier 2 ill health early retirement benefits from the Scheme.

Ombudsman’s Determination

Outcome

The complaint should be upheld because the Trustees did not properly consider all the information available and make further enquiries where necessary when considering the distribution of death benefits from the WTPP following Mr L’s death.  

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by Railpen. 

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint, and no further action is required by ReAssure.

Ombudsman’s Determination

Outcome 

Mr R’s complaint against the Council is partly upheld. To put matters right, the Council shall pay Mr R £500 in recognition of the significant non-financial injustice which he has suffered dealing with this matter.

Complaint summary 

Mr R has complained that the Council failed to augment in a timely manner the early retirement pension available to him from the LGPS in the way stipulated by the provisions of the Settlement Agreement. 

Ombudsman’s Determination

Outcome 

I do not uphold Mrs R’s complaint, and no further action is required by the Trustee. 

Complaint summary 

Mrs R’s complaint concerns the Trustee’s decision not to award her a permanent incapacity early retirement pension. She is also unhappy with the way her application was handled.

Ombudsman’s Determination

Outcome

Mr T’s complaint against the MoJ is upheld. To put matters right, the MoJ shall increase the redress amount payable to Mr T from £1,500 to £3,000 to reflect the exceptional distress and inconvenience caused by its maladministration.

Ombudsman’s Determination

Outcome

I do not uphold Mr H’s complaint, and no further action is required by Phoenix Life.

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint, and no further action is required by Fidelity.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint, and no further action is required by the Society.