Ombudsman’s Determination

Outcome

Ms N’s complaint against Reassure is partly upheld. To put matters right, ReAssure shall pay Ms N an additional £600.

Ombudsman’s Determination

Outcome

The complaint is not upheld against Rowanmoor as Administrator, as it was not its responsibility to carry out the level of due diligence suggested by Mr K, and because it fulfilled the duties it did have in relation to the Scheme adequately. 

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint, and no further action is required by the Trustee or the Administrator. 

Ombudsman’s Determination

Outcome

Mr D’s complaint is upheld and to put matters right the Employer shall pay £259.86 into the Scheme. The Employer shall ensure that Mr D is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint, and no further action is required by SL or Aptia. 

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint, and no further action is required by SL. 

Ombudsman’s Determination

Outcome

1. Mrs N’s complaint against TP and NYCC is partly upheld. To put matters right, Mrs N shall be paid £3,000 in respect of the non-financial injustice she has sustained as a consequence of their maladministration. £2,000 of this payment shall be made by TP and the remaining £1,000 by NYCC.

Ombudsman’s Determination

Outcome

I do not uphold Mr l's complaint and no further action is required by Smart Pension. 

Ombudsman’s Determination

Outcome

Mrs K’s complaint is upheld and, to put matters right, the Employers shall ensure that she is not financially disadvantaged by its maladministration. So, they shall arrange for any investment loss to be calculated and paid into the Scheme. 

Ombudsman’s Determination

Outcome

Ms H’s complaint is upheld and, to put matters right, the Employer shall pay £2,024.00 into the Trust. The Employer shall ensure that Ms H is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Trust.