Ombudsman’s Determination

Outcome

1. Miss L’s complaint is upheld and, to put matters right, the Employer shall ensure that she is not financially disadvantaged by its maladministration, so, it shall arrange for £8.91 to be paid into the Scheme.

Ombudsman’s Determination

Outcome

I do not uphold Mr W’s complaint and no further action is required by Cabinet Office, MyCSP or PAC.  

Complaint summary

1. Mr W complained that:- 

Ombudsman’s Determination

Outcome

The complaint is upheld against the Authority because:- 

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by the Trustees. 

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint, and no further action is required by TP. 

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint, and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail in paragraphs 40 to 52 below. 

Ombudsman’s Determination

Outcome

Mr Y’s complaint is partly upheld and to put matters right Johnson & Johnson shall amend Mr Y’s final pensionable pay to £114,190.33. It shall also pay Mr Y £1,000 in recognition of the distress and inconvenience caused to him by Johnson & Johnson’s maladministration.

Ombudsman’s Determination

Outcome

The complaint is partly upheld against the Trustees, I am satisfied that:- 

Ombudsman’s Determination

Outcome

Mrs H’s complaint is upheld and, to put matters right, the Employer shall pay £1,910.75 into the Scheme. The Employer shall ensure that Mrs H is not financially disadvantaged by its maladministration, so, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint, and no further action is required by NHS BSA. 

My reasons for reaching this decision are explained in more detail in paragraphs 42 to 56 below.