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Firefighters' Pension Scheme (CAS-76722-Z3Z9)

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Ombudsman’s Determination

Outcome

Mr T’s complaint is upheld and, to put matters right, the Cheshire Service shall take the actions set out in paragraph 105. 

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Ford Hourly Paid Contributory Pension Fund (CAS-88424-G5R6)

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Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint, and no further action is required by the Trustee or the Administrator.

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The Stream International (NI) Ltd Employee Benefits Plan (CAS-59303-Y0Z8)

Complainant:
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Ombudsman’s Determination

Outcome

  1. The complaint should be partly upheld against Aviva and upheld against the Trustees. 

  2. The complaint is partly upheld against Aviva because: -

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Principal Civil Service Pension Scheme (Northern Ireland) (CAS-30907-H2J6)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by CSP. 

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NHS Pension Scheme (CAS-95655-N1X2)

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Ombudsman’s Determination

Outcome

I do not uphold Ms R’s complaint and no further action is required by NHS BSA.   

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ReAssure Pension (Group Stakeholder Pension Plan) (CAS-90949-P2D1)

Complainant:
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Ombudsman’s Determination

Outcome

I partly uphold Mr S’ complaint and ReAssure shall pay Mr S £500 for the significant distress and inconvenience he has experienced less the £200 it has already paid him. 

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Prudential Additional Voluntary Contributions Scheme (CAS-68579-M6P0)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint, and no further action is required by Prudential. 

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NEST (CAS-101049-J9Y1)

Complainant:
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Ombudsman’s Determination

Outcome

Mr E’s complaint is upheld and, to put matters right, the Employer shall pay £4,967.24 into the Scheme. The Employer shall ensure that Mr E is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

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The West Midlands Pension Fund (CAS-95504-W6C2)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by the Fund beyond that already taken.  

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Local Government Pension Scheme (CAS-97000-Q9K6)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

I do not uphold Mrs A’s complaint, and no further action is required by SPT.

My reasons for reaching this decision are explained in more detail in paragraphs 51 to 59 below. 

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