Ombudsman’s Determination

Outcome 

Ms Y’s complaint is upheld and, to put matters right, the Trustee, the Company and Mercer shall take the actions set out in paragraphs 61, 62, 63 and 64 below.

Complaint summary 

Ms Y has complained that the Company delayed her redundancy date, and that before she could leave the Company, the Trustee and Mercer changed the Scheme’s actuarial factors, causing her financial detriment.

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint, and no further action is required by TP or the DfE. 

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Aviva. 

Ombudsman’s Determination

Outcome

Mr I’s complaint against ReAssure is partly upheld. To put matters right, ReAssure shall pay Mr I £500 in recognition of the distress and inconvenience he suffered.

Ombudsman’s Determination

Outcome

The complaint is not upheld against the Respondents because whilst some delays arose, this was due to confirming information that was reasonably necessary and relevant, and the delays were not excessive and did not breach the statutory time limits.

Ombudsman’s Determination

Outcome

I do not uphold H’s complaint, and no further action is required by the Trustee or L&G. 

Ombudsman’s Determination

Outcome

Mr L’s complaint is upheld and, to put matters right, the Employer shall pay £1,878.92 into the Scheme. The Employer shall ensure that Mr L is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint, and no further action is required by IFAL. 

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustee or the Administrator.

Ombudsman’s Determination

Outcome

Dr S’ complaint against NHS BSA is upheld. To put matters right, NHS BSA shall pay Dr S £1,000 for the serious distress and inconvenience caused by its maladministration.