Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by USS. 

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Miss N’s complaint, and no further action is required by the Scheme Manager or the Administrator.

Ombudsman’s Determination

Outcome

Miss S’ complaint is upheld in part and, to put matters right, the Employer shall ensure that Miss S is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

Ombudsman’s Determination

Outcome

Miss E’s complaint is upheld and, to put matters right, the Employer shall pay £886.71 into the Scheme. The Employer shall ensure that Miss E is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

Ombudsman’s Determination

Outcome

I do not uphold Ms R’s complaint and no further action is required by Westerby. 

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by the Trustee. 

Ombudsman’s Determination

Outcome

Mr R’s complaint against Westbridge is partly upheld. To put matters right,  Westbridge SSAS shall:-

1. Pay Mr R the sums described under my Directions in paragraphs 92.1 to 92.3, below; and

Ombudsman’s Determination

Outcome

Ms S’ complaint is upheld and, to put matters right, the Employer should pay £678.30 into the Scheme. The Employer should ensure that Ms S is not financially disadvantaged by its maladministration. So, it should arrange for any investment loss to be calculated and paid into the Scheme. 

Ombudsman’s Determination

Outcome

I do not uphold Mrs Y’s complaint, and no action is required by Royal London.

Ombudsman’s Determination

Outcome

I do not uphold Mr T’s complaint, and no further action is required by the Employer.