Ombudsman’s Determination

Outcome

Mrs N’s complaint against the Council is partly upheld. To put matters right, the Council shall pay Mrs N £2,500 in recognition of the exceptional distress and inconvenience it caused her.

Ombudsman’s Determination

Outcome

The complaint should not be upheld against NHS BSA, because the application and retention of regulation G1 of the NHS Pension Scheme Regulations 1995 amounts to a proportional means of achieving a legitimate aim. Mrs E’s claim of a breach of human rights has failed in this instance.

Ombudsman’s Determination

Outcome

I do not uphold Ms N’s complaint. However, NHS BSA, should calculate and provide Ms N with an early retirement quotation detailing the benefits that could currently be paid to her.

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by CPLAS Trustee or Capita.

Ombudsman’s Determination

Outcome

1. Miss L’s complaint is upheld and, to put matters right, the Employer shall ensure that she is not financially disadvantaged by its maladministration, so, it shall arrange for £8.91 to be paid into the Scheme.

Ombudsman’s Determination

Outcome

I do not uphold Mr W’s complaint and no further action is required by Cabinet Office, MyCSP or PAC.  

Complaint summary

1. Mr W complained that:- 

Ombudsman’s Determination

Outcome

The complaint is upheld against the Authority because:- 

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by the Trustees. 

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint, and no further action is required by TP. 

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint, and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail in paragraphs 40 to 52 below.