We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Firefighters’ allowance is fully pensionable – The case study of Mr T

Complaint Topic:
Outcome:
Type:
Mr T worked for Lancashire Fire and Rescue Service (the Authority). The Authority introduced the Day Crewing Plus (DCP) system as a non-pensionable allowance, equivalent to 32% of basic salary, in April 2010, in agreement with Fire Brigades Union (FBU).

Related case studies

Contributions not paid to scheme – The case study of Mr Y

Complaint Topic:
Outcome:
Type:
Mr Y complained that PSDT Limited (PSDT) failed to pay all his pension contributions to his pension scheme.

Related case studies

Overpayment caused by late implementation of Pension Sharing Order – The case study of Mr Y

Complaint Topic:
Outcome:
Type:
Mr Y was a member of the Police Pension Scheme. His pension was overpaid by Devon and Cornwall Police because of the late implementation of a Pension Sharing Order (PSO).

Related case studies

Incorrect information – The case study of Mr S

Complaint Topic:
Outcome:
Type:
Mr S was consistently told, incorrectly, that he could use his transferred-in Additional Voluntary Contributions (AVCs) to purchase additional pension in the Local Government Pension Scheme (LGPS) when he retired.

Related case studies

Incorrect benefit statements – The case study of Mr E

Complaint Topic:
Outcome:
Type:
Mr E complained that the BAE Systems Executive Pension Fund Trustees Limited (the Trustee) supplied him with incorrect annual deferred benefit statements between 2015 and 2017.

Related case studies

No evidence misinformation was relied on – The case study of Mrs K

Complaint Topic:
Outcome:
Type:

Mrs K left the HSBC Bank (UK) Pension Scheme on 17 April 1987. In April 2008, she was incorrectly informed her deferred pension would increase by 3.1% per annum. Mrs K complained to TPO that she relied on the incorrect information not to transfer her deferred pension to her local authority pension scheme.

Mrs K also claimed that from 2004, several statements provided to her incorrectly stated her deferred pension would increase up to retirement.

Related case studies

Lack of reasoning in ill health retirement decision – The case study of Mrs Y

Complaint Topic:
Outcome:
Type:
Mrs Y applied to Shropshire Fire and Rescue Service (SFRS) for ill health early retirement. This was refused and Mrs Y brought her complaint to TPO.

Related case studies

Failure to seek clarification on ill health – The case study of Mr N

Complaint Topic:
Outcome:
Type:
In January 2017, Mr N applied to NHS Pensions for early payment of his deferred benefits on the grounds that he was suffering from chronic depression and anxiety. 

Related case studies

Rate change amendments did not breach subsisting rights or accrued benefits – The case study of Mr R

Complaint Topic:
Outcome:
Type:
Mr R argued that Jaguar Land Rover Trustees Limited cannot make changes to his accrued pension without his consent as these form part of his subsisting rights.

Related case studies

Subscribe to Pension complaint or dispute