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Failure to pay contributions – The case study of Mr S

Complaint Topic:
Outcome:
Type:
Mr S worked for Border Steelwork Structures Limited (BSSL). Mr S intended to retire in June 2018 but was unable to do so as his pension issues were not resolved.

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Failure to exercise discretion properly – The case study of Mr D

Complaint Topic:
Outcome:
Type:
Mr D became a member of LF Stakeholder Pension Scheme in April 2005 and added his spouse, Mrs D, as his nominated beneficiary to receive 100% of his benefits following his death.

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Unpaid contributions – The case study of Ms N

Complaint Topic:
Outcome:
Type:
On joining her new employer and then being automatically enrolled into a pension plan, Ms N realised her former employer should have done the same.

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Delays implementing a Pension Sharing Order – The case study of Mr H

Complaint Topic:
Outcome:
Type:
Mr H complained about both Aon and Barnett Waddingham for the delay implementing his pension sharing order (PSO) which meant the value of his pension had fallen.

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Start date of ill health retirement pension – The case study of Mrs N

Complaint Topic:
Outcome:
Type:
Mrs N complained that London Borough of Bromley (LBB) refused to backdate her ill health retirement (IHR) benefits to the date her employment cease.

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