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NHS Pension Scheme (CAS-74016-H2K3)

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Ombudsman’s Determination

Outcome

I do not uphold Miss R’s complaint and no further action is required by NHS BSA or SAUL. 

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Kellogg Brown & Root UK Limited Pension Plan (CAS-52731-N6G6)

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Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint, and no action is required by the Administrator.

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Sainsbury's Pension Scheme (CAS-91740-X7K5)

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Ombudsman’s Determination

Outcome

I partially uphold Mr T’s complaint in respect of the award for distress and inconvenience, which I consider to be serious given the considerable delay and the administrative errors made by WTW.

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Admenta Pension Scheme (CAS-89548-Z1S8)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by the Trustee or the Administrator.

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Vanguard Self Invested Personal Pension (CAS-68330-Y1G6)

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Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by Vanguard or Aviva.

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The Investor SIPP (CAS-54306-K6B1)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by the Trustee or II. 

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Arla Foods Pension Plan (CAS-81540-Y0W7)

Complainant:
Complaint Topic:
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Respondent:
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Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustee or Mercer. 

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British American Tobacco UK Pension Fund (CAS-78822-L4Q5)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

I do not uphold Mrs E’s complaint and no further action is required by Capita or the Trustee.

Complaint summary

Mrs E complained that:

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DHL Group Retirement Plan (CAS-93337-Y2P1)

Complainant:
Complaint Topic:
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Respondent:
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Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by the Trustee or the Administrator. 

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NHS Pension Scheme (CAS-89831-H1W8)

Complainant:
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Ombudsman’s Determination

Outcome

Mr L’s complaint is upheld against NHS BSA, but not against Aviva. To put matters right, NHS BSA shall make good any financial loss it has caused Mr L. In addition, NHS BSA shall pay Mr L £500 for the significant distress and inconvenience it has caused him. 

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