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HSBC Bank (UK) Pension Scheme (CAS-80853-M0X7)

Complainant:
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Ombudsman’s Determination

Outcome

Mr H’s complaint is upheld and to put matters right Aegon and Willis Towers Watson shall: -

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IBM Pension Plan (CAS-82155-H7B1)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint, and no further action is required by the Pension Trust or XPS.

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NHS Pension Scheme (CAS-74016-H2K3)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Miss R’s complaint and no further action is required by NHS BSA or SAUL. 

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Kellogg Brown & Root UK Limited Pension Plan (CAS-52731-N6G6)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint, and no action is required by the Administrator.

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Sainsbury's Pension Scheme (CAS-91740-X7K5)

Complainant:
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Ombudsman’s Determination

Outcome

I partially uphold Mr T’s complaint in respect of the award for distress and inconvenience, which I consider to be serious given the considerable delay and the administrative errors made by WTW.

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Admenta Pension Scheme (CAS-89548-Z1S8)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by the Trustee or the Administrator.

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Vanguard Self Invested Personal Pension (CAS-68330-Y1G6)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by Vanguard or Aviva.

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The Investor SIPP (CAS-54306-K6B1)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by the Trustee or II. 

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Arla Foods Pension Plan (CAS-81540-Y0W7)

Complainant:
Complaint Topic:
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Respondent:
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Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustee or Mercer. 

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British American Tobacco UK Pension Fund (CAS-78822-L4Q5)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

I do not uphold Mrs E’s complaint and no further action is required by Capita or the Trustee.

Complaint summary

Mrs E complained that:

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