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Mr T has complained that James Hay caused an undue and avoidable delay in the transfer of his pension to a new provider.
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Mrs Hines asserts that James Hay caused a delay in transferring funds from her self-invested personal pension plan (SIPP) which resulted in less funds being available for the purchase of an annuity. The Deputy Pensions Ombudsman’s determination and short reasons The complaint should be upheld because James Hay’s act …