Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by the Trustee.

Complaint summary

Mr R says that:

• he had only two months, instead of the three months he was entitled to, to accept his cash equivalent transfer value (the CETV). This is because his CETV was sent out late.

• the CETV was issued over the Christmas period, which is the busiest time of the year.

Ombudsman’s Determination

Outcome

I do not uphold Mrs F’s complaint and no further action is required by the Trustee.

Complaint Summary

Mrs F complains that she was not reinstated into the State Second Pension (S2P).

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by the Trustee, RBSPS or WTW.

Complaint summary

Mr R complains that:-

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by the Trustee or JLT.

Complaint summary

Mr S has complained that he was provided with an incorrect transfer value. He also believes the general administration of the Scheme has been poor.

Ombudsman’s Determination

Complaint Summary

Mr A’s complaint is as follows:-

Communications in respect of the OBSPS were misleading and scaremongering.

Ombudsman’s Determination

Complaint Summary

Mr D’s complaint is as follows:-

Communications in respect of the OBSPS were misleading and amounted to scaremongering.

The cash equivalent transfer value (CETV) paid to his chosen receiving scheme is not an accurate representation of his benefits within the OBSPS.

Ombudsman’s Determination

Complaint Summary

Mr G’s complaint is as follows:-

Communications in respect of the OBSPS were misleading and scaremongering;

Ombudsman’s Determination

Complaint Summary

Mr S’ complaint is as follows:-

The information that was available; the uncertainty of the OBSPS’, and TSUK’s future, prompted him to transfer.

Ombudsman’s Determination

Outcome

I do not uphold Mr G’s complaint and no further action is required by the Trustee.

Complaint summary

Mr G’s complaint is about the transfer of his benefits out of the Scheme. In particular that:-

Ombudsman’s Determination

Outcome

Mrs N’s complaint is upheld and to put matters right the Trustee shall reinstate her to the Scheme.

Complaint summary

Mrs N has complained that the pension benefits accrued whilst she was a member of the Scheme have gone missing.