Ombudsman’s Determination

Complaint Summary

Mr A’s complaint is as follows:-

Communications in respect of the OBSPS were misleading and scaremongering.

Ombudsman’s Determination

Complaint Summary

Mr D’s complaint is as follows:-

Communications in respect of the OBSPS were misleading and amounted to scaremongering.

The cash equivalent transfer value (CETV) paid to his chosen receiving scheme is not an accurate representation of his benefits within the OBSPS.

Ombudsman’s Determination

Complaint Summary

Mr G’s complaint is as follows:-

Communications in respect of the OBSPS were misleading and scaremongering;

Ombudsman’s Determination

Complaint Summary

Mr S’ complaint is as follows:-

The information that was available; the uncertainty of the OBSPS’, and TSUK’s future, prompted him to transfer.

Ombudsman’s Determination

Outcome

I do not uphold Mr G’s complaint and no further action is required by the Trustee.

Complaint summary

Mr G’s complaint is about the transfer of his benefits out of the Scheme. In particular that:-

Ombudsman’s Determination

Outcome

Mrs N’s complaint is upheld and to put matters right the Trustee shall reinstate her to the Scheme.

Complaint summary

Mrs N has complained that the pension benefits accrued whilst she was a member of the Scheme have gone missing.

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by Equiniti or the Trustee.

Ombudsman’s Determination

Outcome

Mr T’s complaint against MyCSP and the Cabinet Office is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, MyCSP shall pay Mr T an additional £500 for the serious distress and inconvenience caused.

Ombudsman’s Determination

Outcome

Miss H’s complaint against the Trustee is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, the Trustee should pay Miss H £500, for the significant distress and inconvenience she has experienced.

Ombudsman’s Determination

Outcome

I uphold Mr L’s complaint in part, in respect of the serious distress and inconvenience caused to Mr L by Capita’s maladministration.