Mrs Cunard complains that she was provided with several incorrect benefit quotations by NHS Pensions, which made a series of mistakes in relation to her benefit entitlement. The Deputy Pensions Ombudsman’s determination and short reasons The complaint should be upheld against NHS Pensions, though in respect o …

Ms Manchershaw’s complaint is that NHS Pensions provided an incorrect estimate of her pension benefits which she relied on in deciding to retire. The Pensions Ombudsman’s determination and short reasons The complaint should be upheld against NHS Pensions because, on the balance of probability, Ms Manchershaw’s decision to retire rested on …

Mrs Parker complains that Marks and Spencer Trustee Ltd (the Trustee) is taking the state pension deduction from her pension in 2012 even though she did not receive her state pension until 2013. The Deputy Pensions Ombudsman’s determination and short reasons The complaint should be partly uphe …

Mrs Venables complains that the Trustee of the Scheme failed to make her aware that a deduction would be applied to her pension when she reached the state retirement age. The Deputy Pensions Ombudsman’s determination and short reasons The complaint should be upheld against Marks and Spencer Pension …

Mrs Brown complains that Marks & Spencer Pension Trust Ltd (the Trustee) has applied the state pension deduction from age 60 in 2018 and not from April 2023 as previously notified to her. The Deputy Pensions Ombudsman’s determination and short reasons The complaint should be partly upheld against …

Mr Bonail’s complaint is that based on information and presentation provided by GSK in 2001, he decided to join the GSK Pension Plan. He says that he was provided with biased and misleading information by GSK, when he was invited to choose from three options for the future provision …

Mrs Bull complains that Marks & Spencer Pension Trust Ltd (the Trustee) provided her with incorrect retirement quotations and she made decisions based upon these. The Deputy Pensions Ombudsman’s determination and short reasons The complaint should be upheld against the Trustee to the extent that in …

Mr Barrett complains that he was misled by Prudential, the former Scheme Administrator, regarding the deadline for obtaining matching contributions from his employer, Bloomberg. Prudential incorrectly told Mr Barrett that the deadline to obtain employer matching contributions was per tax year and not …

Mrs Gibson says that the Council provided her with incorrect information about her early retirement pension, based on which she decided to accept redundancy. She says that she would not have accepted redundancy otherwise. The Deputy Pensions Ombudsman’s determination and shor …

Mr Lunn complained that Friends Life miscalculated his retirement fund in 2007. He says that he relied on that calculation when deciding to retire early in 2011, and has suffered resulting financial loss. The Pensions Ombudsman’s determination and short reasons The com …