Mr Barrett complains that he was misled by Prudential, the former Scheme Administrator, regarding the deadline for obtaining matching contributions from his employer, Bloomberg. Prudential incorrectly told Mr Barrett that the deadline to obtain employer matching contributions was per tax year and not …

Mrs Gibson says that the Council provided her with incorrect information about her early retirement pension, based on which she decided to accept redundancy. She says that she would not have accepted redundancy otherwise. The Deputy Pensions Ombudsman’s determination and shor …

Mr Lunn complained that Friends Life miscalculated his retirement fund in 2007. He says that he relied on that calculation when deciding to retire early in 2011, and has suffered resulting financial loss. The Pensions Ombudsman’s determination and short reasons The com …

Mrs Woollard complains that the Trustee has applied the state pension deduction from age 60 in May 2012 and not from May 2014 as previously notified to her. The Deputy Pensions Ombudsman’s determination and short reasons The complaint should be partly upheld against …

Subject

Mrs Green complains that in March 2000 she was improperly persuaded during a personal meeting with an independent financial adviser (IFA) appointed by Unipart (to provide general pensions information) to transfer the deferred pension benefits available to her from the Scheme, a final salary arrangement, into the Keane Ltd Group Money Purchase Scheme (the Keane Scheme).

The Pensions Ombudsman’s determination and short reasons

Subject

Mr Jones complains that Clerical Medical, as administrator of his pension scheme, incorrectly calculated the tax free cash lump sum due to him, in consequence of which he was induced to transfer his benefits, and he suffered financial loss.

The Pensions Ombudsman’s determination and short reasons

Subject

Mr Yearsley complains that he was given an incorrect statement of his benefits which he relied upon when making his decision whether to take early retirement. Mr Yearsley says that had he known the true position in respect of his benefits he would have remained in his job and not taken early retirement.

The Pensions Ombudsman’s determination and short reasons

The complaint is not upheld. I find that Mr Yearsley could reasonably have been aware of the error in the statement of his benefits and is likely to have still retired regardless.

Subject

Mrs Guest complains that she agreed redundancy terms believing that Scheme benefits quoted to her were correct, when in fact they were overstated. She says that she would have acted differently if she had been given the correct information.

The Deputy Pensions Ombudsman’s determination and short reasons

The complaint should not be upheld because I am not persuaded that Mrs Guest would have acted differently and because any perceived loss has in any event been nullified now.

Subject

Mr Shepherd complains that Guardian Financial Services (GFS) provided him with incorrect information (both oral and written) about the benefits available to him from the Scheme which he relied upon to his financial detriment.

Subject

Dr Atenstaedt’s complaint against NHS Pensions centres on the rise in cost of the Additional Pension (AP) amounts that he is purchasing.

The Deputy Pensions Ombudsman’s determination and short reasons

The complaint should not be upheld against NHS Pensions as, although they did give incorrect information to him, Dr Atenstaedt was in possession of the correct information before he made his decision to elect for AP. Further the changes made to contributions levels and index-linking of AP amounts were in line with the Scheme’s Regulations.