Mrs Brown complains that Marks & Spencer Pension Trust Ltd (the Trustee) has applied the state pension deduction from age 60 in 2018 and not from April 2023 as previously notified to her. The Deputy Pensions Ombudsman’s determination and short reasons The complaint should be partly upheld against …

Mr Bonail’s complaint is that based on information and presentation provided by GSK in 2001, he decided to join the GSK Pension Plan. He says that he was provided with biased and misleading information by GSK, when he was invited to choose from three options for the future provision …

Mrs Bull complains that Marks & Spencer Pension Trust Ltd (the Trustee) provided her with incorrect retirement quotations and she made decisions based upon these. The Deputy Pensions Ombudsman’s determination and short reasons The complaint should be upheld against the Trustee to the extent that in …

Mr Barrett complains that he was misled by Prudential, the former Scheme Administrator, regarding the deadline for obtaining matching contributions from his employer, Bloomberg. Prudential incorrectly told Mr Barrett that the deadline to obtain employer matching contributions was per tax year and not …

Mrs Gibson says that the Council provided her with incorrect information about her early retirement pension, based on which she decided to accept redundancy. She says that she would not have accepted redundancy otherwise. The Deputy Pensions Ombudsman’s determination and shor …

Mr Lunn complained that Friends Life miscalculated his retirement fund in 2007. He says that he relied on that calculation when deciding to retire early in 2011, and has suffered resulting financial loss. The Pensions Ombudsman’s determination and short reasons The com …

Mrs Woollard complains that the Trustee has applied the state pension deduction from age 60 in May 2012 and not from May 2014 as previously notified to her. The Deputy Pensions Ombudsman’s determination and short reasons The complaint should be partly upheld against …

Subject

Mrs Green complains that in March 2000 she was improperly persuaded during a personal meeting with an independent financial adviser (IFA) appointed by Unipart (to provide general pensions information) to transfer the deferred pension benefits available to her from the Scheme, a final salary arrangement, into the Keane Ltd Group Money Purchase Scheme (the Keane Scheme).

The Pensions Ombudsman’s determination and short reasons

Subject

Mr Jones complains that Clerical Medical, as administrator of his pension scheme, incorrectly calculated the tax free cash lump sum due to him, in consequence of which he was induced to transfer his benefits, and he suffered financial loss.

The Pensions Ombudsman’s determination and short reasons

Subject

Mr Yearsley complains that he was given an incorrect statement of his benefits which he relied upon when making his decision whether to take early retirement. Mr Yearsley says that had he known the true position in respect of his benefits he would have remained in his job and not taken early retirement.

The Pensions Ombudsman’s determination and short reasons

The complaint is not upheld. I find that Mr Yearsley could reasonably have been aware of the error in the statement of his benefits and is likely to have still retired regardless.