Ombudsman’s Determination

Outcome

I do not uphold Mrs G’s complaint and no further action is required by the Council.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs G’s complaint against the Council is that its review of the original decision not to grant her an ill health retirement pension (IHRP), was flawed.

Ombudsman’s Determination

Complaint summary

Mr R’s complaint is that:

Ombudsman’s Determination

Outcome

I do not uphold Mrs T’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs T’s complaint is that she has been refused ill health early retirement (IHER).

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N’s complaint concerns NHS BSA’s decision to refuse his application for an ill health retirement pension (IHRP).

Ombudsman’s Determination

Outcome

Ms S’ complaint is upheld and to put matters right the Council should consider whether Ms S satisfied the criteria for the early release of her deferred pension on grounds of ill health before 16 August 2016 and pay Ms S £1,500 for the distress and inconvenience caused.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms S’ complaint is that she has not been awarded the early release of her deferred pension on the grounds of ill health.

Ombudsman’s Determination

Outcome

Mr D’s complaint is upheld and to put matters right the Council shall reconsider Mr D’s application for an ill health retirement (IHRP).

The Council shall pay Mr D £500 in recognition of the significant distress and inconvenience caused by its actions.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr D’s complaint concerns the Council’s decision not to award him an IHRP from deferred status.

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by Veterans UK.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E has disputed the level of ill health retirement benefits awarded to him from the Scheme.

Ombudsman’s Determination

Complaint Summary

Mr G has complained that USS refused to award him ill health retirement benefits.

Summary of the Ombudsman’s Determination and reasons

The complaint is upheld against USS because it has not interpreted the Scheme Rules correctly when considering Mr G’s application for ill health retirement benefits. There is no finding of maladministration against the University, so the complaint against it is not upheld.

Ombudsman’s Determination

Outcome

I do not uphold Mrs E’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs E is unhappy with the decision made by NHS BSA in relation to her application for ill health early retirement (IHER).

Ombudsman’s Determination

Outcome

Mrs R’s complaint is upheld and to put matters right, Hedingham School shall: