Ombudsman’s Determination

Complaint Summary

Mr G has complained that USS refused to award him ill health retirement benefits.

Summary of the Ombudsman’s Determination and reasons

The complaint is upheld against USS because it has not interpreted the Scheme Rules correctly when considering Mr G’s application for ill health retirement benefits. There is no finding of maladministration against the University, so the complaint against it is not upheld.

Ombudsman’s Determination

Outcome

I do not uphold Mrs E’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs E is unhappy with the decision made by NHS BSA in relation to her application for ill health early retirement (IHER).

Ombudsman’s Determination

Outcome

Mrs R’s complaint is upheld and to put matters right, Hedingham School shall:

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by SPPA and the Council.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr D’s complaint is that he has been refused ill health early retirement (IHER).

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by Greater Manchester Police.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E says there was undue delay in processing his ill health retirement such that he suffered financial loss. He says his complaint relates to the period from 14 February 2013 to 31 January 2014.

Ombudsman’s Determination

Outcome

I do not uphold Miss K’s complaint and no further action is required by the Council.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss K’s complaint is that she has been refused ill health early retirement (IHER).

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Royal Mail.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N’s complaint is that he has been refused an ill health early retirement (IHER) pension.

Ombudsman’s Determination

Outcome

I do not uphold Ms G’s complaint and no further action is required by the Board.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms G’s complaint against the Board, her employer, is that it has decided she is not entitled to pension benefits on the grounds of ill health from active status.

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by the Council.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y’s complaint is that the Council should reinstate his Tier 3 ill health early retirement (IHER) pension from August 2014 when it was stopped following an 18 month review.

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by Veterans UK.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr R’s complaint against Veterans UK concerns its review of its original decision not to award him Tier 2 pension benefits.