Ombudsman’s Determination

Outcome

Miss S’s complaint is upheld and, to put matters right, the NCA shall reconsider her application for ill health retirement benefits.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss S’s complaint about the NCA, her former employer, is it has refused to award her an “in service” ill health pension from 30 September 2015.

Ombudsman’s Determination

Outcome

I do not uphold Miss N’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss N has complained that her application for the early payment of her benefits on the grounds of ill health has not been considered in a proper manner.

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by Veterans UK.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S complains that Veterans UK has incorrectly reviewed his application for ill health retirement benefits; he considers that he at least meets the criteria for a tier 2 award. Further, Mr S believes Veterans UK has unfairly shifted the criteria for these benefits since his discharge.

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S is unhappy that his application for ill health early retirement (IHER) has been refused.

Ombudsman’s Determination

Outcome

I do not uphold Mrs L’s complaint and no further action is required by BCC.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs L is currently receiving an ill health early retirement (IHER) pension from LGPS. However, she is unhappy because BCC will not award her the tier with the highest IHER benefits.

Ombudsman’s Determination

Outcome

Mrs T’s complaint against Surrey County Council is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) Surrey County Council should pay Mrs T £500 for distress and inconvenience.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs T has complained that her eligibility for ill health retirement benefits has not been properly assessed.

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by Veterans UK.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr D has complained that his eligibility for incapacity retirement benefits has not been considered in a proper manner.

Ombudsman’s Determination

Outcome

I do not uphold Mr S’s complaint and no further action is required by AWG and the Trustees.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Complaint Summary

Mr N has complained that his application for the early payment of his benefits on the grounds of ill health has not been considered in a proper manner.

Summary of the Ombudsman’s Determination and reasons

The complaint is upheld against Veterans UK because it has failed to consider Mr N’s application for the early payment of his benefits in a proper manner. It has failed to put forward appropriate evidence and reasoning to support its decision to decline Mr N’s application.

Ombudsman’s Determination

Outcome

I do not uphold Mrs T’s complaint and no further action is required by Barclays.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs T’s complaint is that she has been refused ill health early retirement (IHER).

Mrs T is concerned that Barclays has not considered her circumstances in full and only assessed her likelihood of recovery by reference to the general population.