Ombudsman’s Determination

Outcome

I do not uphold Mr S’s complaint and no further action is required by AWG and the Trustees.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Complaint Summary

Mr N has complained that his application for the early payment of his benefits on the grounds of ill health has not been considered in a proper manner.

Summary of the Ombudsman’s Determination and reasons

The complaint is upheld against Veterans UK because it has failed to consider Mr N’s application for the early payment of his benefits in a proper manner. It has failed to put forward appropriate evidence and reasoning to support its decision to decline Mr N’s application.

Ombudsman’s Determination

Outcome

I do not uphold Mrs T’s complaint and no further action is required by Barclays.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs T’s complaint is that she has been refused ill health early retirement (IHER).

Mrs T is concerned that Barclays has not considered her circumstances in full and only assessed her likelihood of recovery by reference to the general population.

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required either by NTC or by STC.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E’s complaint concerns issues relating to his ill health pension benefit which has been reduced and suspended since 1998.

Ombudsman’s Determination

Outcome

Mr D’s complaint is upheld and to put matters right SYP shall reconsider its decision not to pay Mr D’s deferred benefits early on the grounds of ill health.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr D has complained that his application for the early payment of his deferred benefits on the grounds of ill health has not been considered properly.

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr D’s complaint is that he has been refused a Tier 2 ill health retirement pension (IHRP).

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by BASF.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S has complained that BASF has refused to grant him a Severe Incapacity pension.

Ombudsman’s Determination

Outcome

Ms S’ complaint is upheld and to put matters right the Council shall consider again Ms S’ 2015 application for ill health retirement and pay Ms S £500 for the significant distress and inconvenience caused.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms S was awarded the early release of her deferred pension on grounds of ill health from 12 March 2018. She believes she should have been made the award when she first applied in April 2015.

Ombudsman’s Determination

Outcome

I do not uphold the Estate’s complaint and no further action is required by the Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

The Estate has complained that the Trustees delayed in administering Mrs N’s request for early access to her pension benefits on the grounds of ill health and providing her with the paperwork needed to apply for a Serious Ill Health Lump Sum pension (SILS).

Ombudsman’s Determination

Complaint Summary

Mr D’s complaint against the Trustee concerns the Trustee’s award of a partial disability pension. He says the Trustee’s decision that he is capable of undertaking alternative employment elsewhere is wrong because his health is continuing to deteriorate. Mr D considers that he should have been given the highest award, equal to 60% of his Annual Earnings less the annual rate of State Incapacity Benefit, because he is incapable of undertaking alternative sedentary work.