Ombudsman’s Determination

Outcome

I do not uphold Miss R’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss R’s complaint against the Trustee concerns its decision to refuse her an enhanced ill health pension under Rule 2.8.2 of the Final Salary section of the Fund.

Ombudsman’s Determination

Outcome

I do not uphold Dr T’s complaint and no further action is required by TP/DfE.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Dr T’s complaint is that he has been incorrectly refused an ill health retirement pension (IHRP).

Ombudsman’s Determination

Complaint Summary

Mr S has complained that the Trustee has based its decision to decline his application for ill health early retirement (IHER) on flawed medical advice and an incorrect interpretation of the Scheme Rules.

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by Veterans UK.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr D disagrees with the decision not to revise his AFPS 75 attributable benefit.

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint and no further action is required by the Council

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs R’s complaint is that she has been refused Tier 1 ill health pension benefits (IHPB).

Ombudsman’s Determination

Outcome

Ms R’s complaint against the Council is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) the Council shall award Ms R £500 in recognition of the significant distress and inconvenience which she has suffered dealing with this matter.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Miss S’ complaint and no further action is required by TP or DfE.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss S’ complaint is that she has been incorrectly refused an ill-health retirement pension (IHRP).

Ombudsman’s Determination

Outcome

I do not uphold Ms C’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms C’s complaint is that she has been refused ill health early retirement (IHER).

Ombudsman’s Determination

Complaint Summary

Ms N’s complaint against Morrisons is that it refused to grant an enhanced ill health retirement pension (IHRP).

Summary of the Ombudsman’s Determination and reasons

The complaint is upheld because the evidence does not indicate that Morrisons took the correct approach in considering Ms N’s application. To put matters right, Morrisons should reconsider its decision whether to grant Ms N an enhanced IHRP, and pay £1,000 to her for the serious non-financial injustice she has suffered.

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs S’ complaint concerns NHS BSA ‘s decision to refuse her application for ill health early retirement (IHER) as an active Scheme member and its delay in informing her about its decision.