Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y says he was allocated to a section of the Scheme unrelated to the business area he was working in when he retired. The allocation methodology used by the Trustee, when sectioning the Scheme, seems illogical, random and completely flawed. His pension benefits could potentially be less secure in future.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N complains that the Trustee caused a delay in him receiving his pension benefits from the Fund.

Ombudsman’s Determination

Outcome

I do not uphold Mr T’s complaint and no further action is required by the Department.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr T is dissatisfied with the Department’s decision not to allow him membership of either the Alpha section or the Partnership Account when he chose to opt back into the Scheme. The Department say he, Mr T, is only eligible to join the Classic section of the Scheme.

Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint and no further action is required by HSC.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr L has complained that HSC has not granted him Mental Health Officer (MHO) status for the period 1986 to present. The effect of this is that he has not accrued sufficient pensionable service in order to retire early without a reduction to his pension benefits.

Ombudsman’s Determination

Outcome

I do not uphold L’s complaint and no further action is required by HSC.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr L is unhappy because HSC has refused to grant him Mental Health Officer (MHO) status for the period of 1989 to present. The effect of this is that he has not accrued sufficient pensionable service in order to retire early without a reduction to his pension benefits.

Ombudsman’s Determination

Outcome

Mrs H’s complaint against NHS BSA is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) NHS BSA will pay £1,000 directly to Mrs H to recognise the significant distress and inconvenience it has caused her.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y’s complaint is that the pension he was receiving from the Scheme has been stopped.

Ombudsman’s Determination

Outcome

Mr R’s complaint is upheld and to put matters right Mercer Limited should accept the liability for paying Mr R’s Guaranteed Minimum Pension (GMP).

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr R is complaining that Mercer and/or the Trustees have not been able to trace his GMP entitlement from the Pension and Life Assurance Plan of Caledonian Veterinary Holdings Limited, which had been transferred to the Scheme in 1993.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Veterans UK.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N’s complaint is that he was not awarded an Immediate Pension when he was made compulsorily redundant.

Ombudsman’s Determination

Outcome

I do not uphold Mr I’s complaint and no further action is required by MyCSP or HMRC.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr I’s complaint, against MyCSP and HMRC, is that they have decided he is not eligible for full payment of his preserved pension benefits at 55.