Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by Aviva.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N has complained that her membership of the Scheme has been cancelled without her knowledge. Mrs N says this has had a huge financial impact on her plans for early retirement and she would like her membership and pension to be reinstated.

Ombudsman’s Determination

Complaint Summary

Mr W et al complain that the Authority is not treating certain elements of their pay as pensionable. They believe this is contrary to the 1992, 2007, and 2015, Scheme rules.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by NHSBSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N has complained that NHSBSA has said he is not eligible for Mental Health Officer (MHO) status. This means he is not able to retire at age 55, without being subject to an early retirement reduction.

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs S complains that NHS BSA has said that ‘special class status’ (SCS) no longer applies to her. As a result, she is unable to retire at age 55 with unreduced pension benefits.

Ombudsman’s Determination

Outcome

I do not uphold Mrs Y’s complaint, and no further action is required by NHS Borders or SPPA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs Y has complained that her pension is subject to an early retirement reduction because she retired at age 55. Mrs Y believed that she held Mental Health Officer (MHO) status, so she should not be subject to these reductions.

Ombudsman’s Determination

Outcome

Mrs S’ complaint against NHS BSA and the Employer is partly upheld, but there is a part of the complaint I do not agree with. To put matters right for the part that is upheld, the Employer shall pay Mrs S £1,000 for causing serious distress and inconvenience. NSH BSA is not required to take further action.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mrs K’s complaint and no further action is required by the Trust or NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs K’s complaint is about the loss of her Special Class Status (SCS) and that she was not informed about its removal.

Ombudsman’s Determination

Outcome

Mrs S’ complaint is upheld and to put matters right NHSBSA shall re-assess whether she is eligible for Special Class Status (SCS). NHSBSA should also pay Mrs S £1,000 for the serious distress and inconvenience she has suffered.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs S has complained that her SCS has been removed. This means if she chooses to retire at age 55, her pension will be subject to an early retirement reduction.

Ombudsman’s Determination

Outcome

I do not uphold Mrs T’s complaint and no further action is required by Phoenix Life.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs T’s complaint is that Phoenix Life says that it does not have any pension benefits payable to her in respect of her membership of the Scheme.

Ombudsman’s Determination

Outcome

Mrs E’s complaint against NHSBSA is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, NHSBSA shall make an award of £1,000 to Mrs E in respect of the serious non-financial injustice she has suffered.

My reasons for reaching this decision are explained in more detail below.