Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint, and no further action is required by NHSBSA or the Trust.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs S has complained that her Mental Health Officer (MHO) status has been removed, meaning that if she retires at age 55, she will be subject to an early retirement reduction.

Ombudsman’s Determination

Outcome

I do not uphold Mrs L’s complaint and no further action is required by NHSBSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs L is complaining that she was unfairly deprived of her entitlement to special class status (SCS) in the Scheme, due to changes that were introduced in March 1995, when she was a deferred member.

Ombudsman’s Determination

Outcome

I do not uphold Ms N’s complaint and no further action is required by NHSBSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms N has complained that NHSBSA has said she is not entitled to a pension from the Scheme.

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint, and no further action is required by NHS Lothian, or SPPA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N has complained that she no longer holds Special Class Status (SCS), meaning that if she opts to retire at age 55, she will be subject to an early retirement reduction.

Ombudsman’s Determination

Outcome

I do not uphold Ms E’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms E has complained that NHS BSA did not pay her a refund of the pension contributions she made to the Scheme. Instead, Ms E believes that due to her length of her employment with the NHS she should be entitled to deferred benefits.

Ombudsman’s Determination

Outcome

I do not uphold Mrs H’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Complaint Summary

Mrs S complains that the MoJ wrongly failed to automatically enrol her into a workplace pension or alternatively allow her to join the JPS from February 2014.

Summary of the Ombudsman’s Determination and reasons

The complaint is not upheld against the MoJ because I consider that its decision not to automatically enrol Mrs S into a workplace pension or allow her to join the JPS from February 2014 was correct based on current law applicable to this issue.

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by CAS.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs S’ complaint is that CAS agreed to offer new starters a stakeholder pension scheme, with it matching pension contributions up to 6.5%. Although it has agreed to pay back-dated employee and employer contributions to Mrs S, it will not compensate her for the lack of investment growth on those contributions.

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint, and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs S has complained that NHS BSA has decided that she no longer holds Special Class Status (SCS). This means if she chooses to retire at age 55, she will be subject to an early retirement reduction.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustee.

Complaint summary

Mr N complains that his Scheme pension dropped in value between April 2015 to August 2015. Mr N attributes this to failures by the Trustee to adequately protect his pension in the run up to retirement.