Prudential Personal Pension Plan (CAS-30658-M2S8)
Complainant:
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Respondent:
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Ombudsman’s Determination
Outcome
Mr R’s complaint against Prudential is partly upheld, but there is part of the complaint that I do not agree with. To put matters right, Prudential shall pay Mr R £500 in recognition of the significant distress and inconvenience that has been caused.