Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the MoD or Veterans UK.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N complains that it is unlawful that his wife is not entitled to widow’s benefits under the Scheme Rules.

Ombudsman’s Determination

Outcome

Ms T’s complaint against NHSBSA is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, NHSBSA should make an award to Ms T in respect of the serious non-financial injustice caused to her.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by Scottish Widows.

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by PTL.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr D’s complaint is that the Scheme’s 1997 Deed of Amendment means that his current wife is not entitled to a full widow’s pension.

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by the Trustee.

Complaint Summary

Mrs N complains that she disagrees with the Trustee’s decision to reduce her pension at age 65 and not age 66.

Ombudsman’s Determination

Outcome

I do not uphold Mr X’s complaint and no further action is required by the Trustee or the Administrator.

Complaint summary

Mr X’s complaint is that he was misinformed about the level of Surviving Partner’s pension that would be payable from the Fund in the event that he pre-deceases his wife.

Ombudsman’s Determination

Outcome

I do not uphold Mr T’s complaint and no further action is required by Aviva.

Complaint summary

Mr T has complained that Aviva refused to pay him a lump sum from his Annuity.

Ombudsman’s Determination

Complaint Summary

Mrs T contends that the temporary additional pension available to her from the State Spreading Option (SSO) in the PSPS should be paid by the Trustees up to her new State Pension Age (SPA) of 66 and not cease at age 65 as originally intended.

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by the Trustee.

Complaint summary

Mr D has complained that the Scheme was amended by an undisclosed deed which detrimentally altered the method of calculation of his pension.

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by Aviva.