Ombudsman’s Determination

Outcome

Mrs S’s complaint against TP and The Manchester College is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) TP should pay Mrs S £350 and The Manchester College should pay Mrs S £250.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by Teachers’ Pensions.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms N complains that Teachers’ Pensions are able to reclaim an overpayment that occurred between 2009 and 2013, after she returned to work following retirement. Teachers’ Pensions have withheld her additional lump sum of £12,890.15 as part of the recovery process and the net overpayment is £37,830.19.

Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint and no further action is required by TP.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr L is complaining that TP have sought to recover an overpayment of widowers’ pension after he informed them of his remarriage, focussing in particular on:

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint, and no further action is required by Abbey Life.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr R’s complaint about Abbey Life, the pension scheme administrator, is that they made an overpayment of his maximum tax-free lump sums, which he has been asked to repay.

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by NHS Pensions.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

The dispute centres on the final pensionable pay calculation that NHS Pensions have used to calculate Mrs N’s retirement benefits.

Ombudsman’s Determination

Outcome

Mrs S’ complaint against NHS Pensions is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) NHS Pensions should adjust the amount of overpayment they are seeking to recover to allow for a change of position defence. They should also allow Mrs S to submit a hardship claim in respect of the remaining overpayment.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mrs N complaint and no further action is required by Staffordshire County Council

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N has complained that SCC are seeking to recover an overpayment of pension.

Ombudsman’s Determination

Outcome

Mrs R’s complaint is upheld and to put matters right MyCSP should, with Cabinet Office guidance, put a suitable procedure in place and use that to assess Mrs R’s circumstances to see whether she meets the criteria for living together as a married couple.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mr E’s complaint against BFRS is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) BFRS should recalculate the overpayment from 25 November 2010 and inform Mr E of the revised amount.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mrs R’s complaint against Equiniti and NHS BSA is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld), NHS BSA shall pay Mrs R compensation of £500 for the significant distress and inconvenience caused by their error.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs R’s complaint is that NHS BSA is requesting the repayment of a pension that was overpaid to her.