Ombudsman’s Determination

Outcome

Ombudsman’s Determination

Outcome

Ombudsman’s Determination

Outcome

Mrs N’s complaint against the Trustee is partly upheld.

The Trustee shall pay Mrs N £500 in recognition of:

• its failure to comply with Section 91 of the Pensions Act 1995; and
• the significant distress and inconvenience caused to Mrs N.

Complaint summary

Mrs N disagrees with the decision of the Trustee to recoup an overpayment of £5,243.53.

Mr Godsmark complains about the recovery of an overpayment of pension that has arisen and complains that the recovery programme has caused him distress. The Deputy Pensions Ombudsman’s determination and short reasons The complaint should not be upheld against TP. There is no evidence of fail …

Mr Smith’s complaint against Scottish Widows stems from the reapplication of monies repaid by Mr Smith as a result of an overpayment that had occurred in 2005. Mr Smith complains that Scottish Widows: failed to provide him with accurate fund values, to reinstate his policies to the position …

Miss Brownlow was overpaid as a result of being re-employed whilst receiving pension. She says she was unaware that she was being overpaid and assumed because her employers had notified Paymaster of her earning details that she was entitled to the pension she was receiving. The Pensions Ombu …

Mrs France, as a consequence of an alleged mistake made by Prudential, the TAVC administrator, received about £19,000 more in compensation than she should have done. She disagrees with Prudential’s decision to seek recovery of the alleged ove …

Mr A says: he disagrees with the decision taken by Teachers’ Pensions to demand the repayment of £58,601.86 of the pension that was paid to him following his re-employment. He contends that they had delayed for twelve years before informing him that an overpayment had occurred. he disag …

Miss Nicolson complains about the recovery of an overpayment of her pension from the Scheme. In particular, she says: TP had sufficient information from her, and her employer, to deal with circumstances properly; TP gave her incorrect information in their letter date …

Mr Briggs complains that Teachers’ Pensions and the Department for Education (DfE) require recovery of an overpayment as a result of his pension being an “age related” award (Age Benefits) although he applied for, and was told he had been awarded, actuarially reduced …